Scott Miyake Geron

TL;DR: The HCSM is the first measure developed on the basis of the views of older consumers that also meets standard psychometric criteria and can be used to examine changes in satisfaction over time and differences among providers or within a single agency.

TL;DR: This concise book is must reading for practitioners, researchers, and students committed to listening to the voices of their clients and improving the delivery of care.

TL;DR: The difficulty in assessing the effectiveness of culturally competent responses to diversity is outlined and how much work remains to be done is shown.

TL;DR: Findings from three focus groups with primary care physicians and nurses are presented to examine the perspectives of these key providers about the benefits and challenges of integrating social workers into the primary care team.

TL;DR: In this paper, the authors present an overview of strategies and approaches that social workers can use to measure the satisfaction of older consumers with long-term care services and discuss specific issues in the design of satisfaction instruments.