S
Serena Hillman
Researcher at Simon Fraser University
Publications - 24
Citations - 471
Serena Hillman is an academic researcher from Simon Fraser University. The author has contributed to research in topics: Mobile commerce & Mobile payment. The author has an hindex of 10, co-authored 24 publications receiving 392 citations. Previous affiliations of Serena Hillman include Electronic Arts & Smart Technologies.
Papers
More filters
Journal ArticleDOI
Sharing Domestic Life through Long-Term Video Connections
Carman Neustaedter,Carolyn Pang,Azadeh Forghani,Erick Oduor,Serena Hillman,Tejinder K. Judge,Michael Massimi,Saul Greenberg +7 more
TL;DR: Overall, the findings show that people highly value long-term video connections and have appropriated them in a number of different ways, and designers of future video communication systems need to consider ways of supporting the sharing of everyday life rather than just conversation.
Journal ArticleDOI
Trust and mobile commerce in North America
TL;DR: The results show that when it comes to shopping on mobile devices, people have few trust concerns, yet when mobile devices are used for payments within physical stores, trust issues emerge along with pre-purchase anxiety and mental model challenges, and show the value in adapting and developing new trust mechanisms for mCommerce.
Proceedings ArticleDOI
How and why teenagers use video chat
TL;DR: The results show that video chat plays an important role in helping teenagers socialize with their friends after school and on weekends where it allows them to see emotional reactions and participate in activities like shared homework sessions, show and tell, and performances over distance.
Proceedings ArticleDOI
Technology preferences and routines for sharing health information during the treatment of a chronic illness
TL;DR: With family members adopting certain roles during the treatment of chronic illnesses, the need to design tools that mediate sharing health information across distance and age gaps is suggested, with consideration to respecting patient privacy whilesharing health information.
Proceedings ArticleDOI
How technology supports family communication in rural, suburban, and urban kenya
TL;DR: Results from an exploratory qualitative study on the family communication practices of family members who communicate both within and between rural, suburban, and urban settings in Kenya reveal that family communication focuses on economic support, well-being, life advice, and everyday coordination of activities.