A machine-readable medium may include a group of reusable components for building a spoken dialog system. The reusable components may include a group of previously collected audible utterances. A machine-implemented method to build a library of reusable components for use in building a natural language spoken dialog system may include storing a dataset in a database. The dataset may include a group of reusable components for building a spoken dialog system. The reusable components may further include a group of previously collected audible utterances. A second method may include storing at least one set of data. Each one of the at least one set of data may include ones of the reusable components associated with audible data collected during a different collection phase.

Library of existing spoken dialog data for use in generating new natural language spoken dialog systems

Methods, systems, and products notify of alarms in security systems. Sensor data is received from an alarm sensor, and an alarm controller determines an alarm condition. Video data associated with the alarm sensor is retrieved. An alarm message may be sent over a wireless network connection, while the video data may be sent over a wireline broadband connection.

Methods, systems, and products for security services

A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data. Behavioral assessment data is generated which corresponds to the analyzed voice data.

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

The present invention is a video digest which extracts only the relevant information out of the video content according to user preferences. Video digest generator is a combination of hardware and software constituting a component of the digital video recorder, which analyzes the content and extracts only the portions which are meaningful or important for the user.

Method and apparatus for video digest generation

A computer program for training a customer service representative by analyzing a telephonic communication between a customer and a contact center is provided. A code segment selects at least one identifying criteria. A code segment identifies a pre-recorded first telephonic communication corresponding to the selected identifying criteria. The first telephonic communication has first event data associated therewith. A code segment generates coaching assessment data corresponding to the identified pre-recorded first telephonic communication. A code segment identifies a pre-recorded second telephonic communication corresponding to the selected identifying criteria. The second telephonic communication has second event data associated therewith. A code segment compares the identified pre-recorded second telephonic communication to the identified first telephonic communication within the coaching assessment data. A code segment generates a notification based on the comparison of the identified pre-recorded second telephonic communication with the identified first telephonic communication within the coaching assessment data.

Method and system for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center

An apparatus and method for multimedia content based manipulation. The method comprises the masking at least one part of the segment of an interaction, said masking can include the hiding, blurring, or alternatively, the enhancing or focusing on a region of interest.

Apparatus and method for multimedia content based manipulation

An apparatus and method for the event-driven analysis of media contents derived from customer interactions is disclosed. Content analysis is executed exclusively on those segments of the interaction media (12) that are relevant in a given context. The steps of the analysis (18) are carried out either in a static or dynamic manner where less demanding on resources analysis type is performed prior to more demanding analysis type.

Apparatus and method for event-driven content analysis

An apparatus, system, and method for the creation of interaction requests during or after a base interaction. The interaction requests are put into feedback and action forms and are based on content of the base interaction, created in order to be used as drivers for the execution of follow up interactions associated with the base interaction.

System and method for video content analysis-based detection, surveillance and alarm management

Apparatus and method for multimedia content based

An apparatus, system, and method for the creation of interaction requests during or after a base interaction (16). The interaction requests (122, 132, 142, 152) are put into feedback and action forms (120, 122, 123, 125) and are based on content of the base interaction, created in order to be used as drivers for the execution of follow up interactions associated with the base interaction.

Shay Gabay

Papers

Apparatus and method for multimedia content based manipulation

Apparatus and method for event-driven content analysis

System and method for video content analysis-based detection, surveillance and alarm management

Apparatus and method for multimedia content based

Apparatus and method for generating a content-based follow up