S
Sima Sandhu
Researcher at University of Kent
Publications - 5
Citations - 679
Sima Sandhu is an academic researcher from University of Kent. The author has contributed to research in topics: Service quality & Service provider. The author has an hindex of 3, co-authored 5 publications receiving 655 citations.
Papers
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Younger Adults' Understanding of Questions for a Service User Experience Survey. Funded/commissioned by: The Health and Social Care Information Centre
TL;DR: User experience surveys (UESs) are regarded as an important part of the overall performance framework for social care and, providing councils with information about how they might improve services locally, and are required to submit their results to government bodies so that the relative performance of the CSSRs can be judged.
Journal ArticleDOI
Provider and care workforce influences on quality of home care services in England
TL;DR: A study that related service users views of 121 providers with the characteristics of these providers found that characteristics associated with positive perceptions of quality were more prevalent among in-house providers.
The influence of individual characteristics in the reporting of home care service quality by service users
TL;DR: The aim of the case study presented here was to investigate further the association between individual service user and need-related characteristics in judgements of service quality, within one local authority.