S
Susan L. Chaffee
Publications - 1
Citations - 516
Susan L. Chaffee is an academic researcher. The author has contributed to research in topics: The Internet & Web server. The author has an hindex of 1, co-authored 1 publications receiving 516 citations.
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Integrated customer web station for web-based call management
TL;DR: In this paper, the authors present a Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status using a web browser.