Venkata K Yanamandram

TL;DR: The contribution of vacations to people's life satisfaction and quality of life (QOL) has recently attracted substantial attention among tourism researchers as discussed by the authors, however, most QOL scales do not include vacations: 7% explicitly measure vacations whereas 42% only include items relating to vacations within the broader Leisure domain.

TL;DR: In this article, the authors investigated the determinants of behavioural brand loyalty amongst dissatisfied customers in the business-to-business (B2B) services sector, with 28 personal interviews undertaken with managers who are involved in the choice of service providers.

TL;DR: The Grevillea Model as discussed by the authors integrates heterogeneity in the population with respect to both the importance attributed to vacations and Travel Motivations, which may be associated with differences in the importance people attribute to vacations in general.

TL;DR: This article developed a dynamic, individual hierarchical model of the importance of vacations to quality of life (QOL), and introduced this concept as a novel segmentation base, acknowledging that not all people want to go on vacation.

TL;DR: In this article, the authors present a theoretical framework of the factors that potentially influence dissatisfied customers to continue purchasing from their existing service provider in the business-to-business (B2B) services sector.