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Online communities – Designing Usability, Supporting Sociability

Exploring the Contributions of Involving Ordinary Users in Ideation of Technology-Based Services

This book concerns the process of designing IT systems for large, complex purposes. It is structured as a textbook-style introduction to the processes required for use in university teaching and for self-study purposes by people working in the field of IT system development. The content of the book is the fruit of a decade of research by the authors in their pursuit of a method to plan and design IT projects that will provide sustainable, useful solutions to the needs of the companies for which they are commissioned.

Participatory IT Design: Designing for Business and Workplace Realities

Towards smart sustainable cities: A review of the role digital citizen participation could play in advancing social sustainability

Theory and applications of marker-based augmented reality

Social robots are gradually being introduced in public places to perform various service tasks in which the robots interact with users in the service front line. The presence of social robots in stores and shopping malls is one noticeable aspect of this phenomenon. Customers tend to feel positive about such robots, but the long-term benefits and impact of social service robots are hard to estimate, especially from the business perspective. The MuMMER project has involved mall customers, store managers, and mall managers to study their expectations and concerns about a shopping mall robot. Pepper of SoftBank Robotics was used as the robot platform. All stakeholders showed mainly positive attitudes. Facilitating factors in the adoption of social robots in malls seem to be the capability of the robot to be both entertaining and useful; in particular, the robot requires advanced dialog capability in order to be able to serve customers and collaborate with personnel. Moreover, there needs to be a perceived potential of the robot to lead to increased sales or decreased costs in the mall. As part of the adoption of social robots in shopping malls, the mall and store staff should be involved in co-designing the robots’ tasks, and roles, as their work will be influenced by the robots in many ways.

A Social Robot in a Shopping Mall: Studies on Acceptance and Stakeholder Expectations

TV has often been regarded primarily as a traditional family medium [8], because it is mainly watched at home and used as a basis for interaction with others Now that the mobile phone, which people seem to experience as a personal communication device, has developed functionalities peculiar to mass media, including a TV feature, it is interesting to know how these functionalities will be used throughout the day and in different everyday life contexts Will mobile TV used mostly on the go or as an additional media at home? Will it become as a highly individualized media format or will the watching experience typically be shared with others?This paper examines the users' mobile TV choices in different everyday life contexts The data is based on ongoing empirical research in Finland in 2006 The tested mobile TV services included both news and entertainment contents, and were tested in 3G and DVB-H networks

Mobile TV in everyday life contexts: individual entertainment or shared experiences?

Mobile digital television technology facilitates broadcast TV on a mobile phone as well as interactive add-on services provided on top of the selected TV channel. In this paper we describe the results of a six-month field trial where 27 users were evaluating commercially available mobile TV services and 10 different pilot services. Mobile TV found a role in the everyday lives of the users as an extension to ordinary TV. The users appreciated easy and continuous access to TV contents. The results highlight that short usage situations typical to mobile TV use are hindering the adoption of new add-on services. The adoption can be supported by using content, appearance or functionality familiar from other media. The main problems with add-on services were related to knowing about the mere existence of these services and their contents as well as understanding the concept of services available only during a certain TV show.

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User acceptance of mobile TV services

Recently, mobile TV has been launched in several countries. While mobile TV integrates television contents into mobile phones, the most personal of communication devices, it becomes interesting to know how this feature will be used throughout the day and in varying contexts of everyday life. This paper presents empirical results on the use of mobile TV with different delivery mechanisms and both quantitative and qualitative results on how end-users prefer to use mobile TV contents in different situations. The data is based on ongoing empirical research in Finland in 2006 and 2007. The mobile TV services under study included both news and entertainment contents, and were tested in 3G, DVB-H and Wi-Fi networks using different delivery paradigms: broadcast, on-demand and download. To explore the use of different delivery methods and content consumption, we have developed a mobile TV service protoype, called Podracing. The analysis shows that users appreciated up-to-date information and information-rich media forms and contents especially for mobile news delivery. There was high demand for only the latest news on mobiles. The real-time property was considered important. Most of the users looked at the headlines or followed the news several times a day --- much more often than the traditional TV and news prime times would allow.

`Podracing': experimenting with mobile TV content consumption and delivery methods

Children are mostly neglected as technology end users, even though they have needs and requirements that should be taken into account in the design of new products and services. This paper introduces a process for a designing situation-aware safety service for children with a unique combination of novel participatory tools, a brainstorming workshop, and scenario writing. The design process includes five phases where the service design team, with multi-science expertise, uses the participatory design tools to gather the needs, fears, and hopes from the end users in the very early phases of the design. We report the lessons learned from the usage of the design process by the pupils, their parents and teachers from one primary school in Finland. We used publicity via the news in local and provincial newspapers, radio, and TV to receive feedback and acceptance from the local society. The design process proved to be powerful and it enabled the gathering and receiving of valuable feedback from both end users and the local society.

/pdf/a-situation-aware-safety-service-for-children-via-8vn4oe2g8g.pdf

Virpi Oksman

Papers

A Social Robot in a Shopping Mall: Studies on Acceptance and Stakeholder Expectations

Mobile TV in everyday life contexts: individual entertainment or shared experiences?

User acceptance of mobile TV services

`Podracing': experimenting with mobile TV content consumption and delivery methods

A situation-aware safety service for children via participatory design