An intelligent automated assistant system engages with the user in an integrated, conversational manner using natural language dialog, and invokes external services when appropriate to obtain information or perform various actions. The system can be implemented using any of a number of different platforms, such as the web, email, smartphone, and the like, or any combination thereof. In one embodiment, the system is based on sets of interrelated domains and tasks, and employs additional functionally powered by external services with which the system can interact.

Intelligent Automated Assistant

A hierarchical/relational translation system is provided for enabling information from unrelated heterogeneous relational computing systems to be accessed, navigated, searched, browsed, and shared over a hierarchical computing system. In one embodiment, the hierarchical/relational translation system includes a virtual directory server for capturing information in the nature of relational database schema and metadata. The captured schema and metadata are then translated into virtual directories that are universally compatible with standard communication protocols used with hierarchical computing systems. A virtual directory of information organizes an index of data records and a standard addressing schema is provided to enable customizable access to relevant views of relational computing systems. Several embodiments for presenting the virtual directory information tree are included. In one embodiment, the virtual directory is displayed using browser format. In another embodiment, the virtual directory is presented in electronic mail format. Still, in another embodiment the virtual directory is presented over a wireless medium and through portable devices.

System and method for providing access to databases via directories and other hierarchical structures and interfaces

A virtual assistant uses context information to supplement natural language or gestural input from a user. Context helps to clarify the user's intent and to reduce the number of candidate interpretations of the user's input, and reduces the need for the user to provide excessive clarification input. Context can include any available information that is usable by the assistant to supplement explicit user input to constrain an information-processing problem and/or to personalize results. Context can be used to constrain solutions during various phases of processing, including, for example, speech recognition, natural language processing, task flow processing, and dialog generation.

Using context information to facilitate processing of commands in a virtual assistant

A method and apparatus are provided for building an intelligent automated assistant. Embodiments of the present invention rely on the concept of “active ontologies” (e.g., execution environments constructed in an ontology-like manner) to build and run applications for use by intelligent automated assistants. In one specific embodiment, a method for building an automated assistant includes interfacing a service-oriented architecture that includes a plurality of remote services to an active ontology, where the active ontology includes at least one active processing element that models a domain. At least one of the remote services is then registered for use in the domain.

Method and apparatus for building an intelligent automated assistant

A system for detecting and communicating the presence of one or more computing devices is presented. The invention also presents a method and system for aggregating presence information generated by multiple devices associated with a single user. A server acting as a presence agent on behalf of a first user receives and responds to a subscription request generated by a computing device operated by a second wishing to be permitted as a watcher of the first user. When the second user corresponds to access preferences of the first user, a notify message is sent to the second user's device that includes presence information indicative of an activity level and availability level associated with the first user. When the first user employs multiple computing devices, the server generates an aggregate presence document that is representative of the overall presence of the first user.

Method and system for supporting the communication of presence information regarding one or more telephony devices

Presented is a web-based enterprise management compliant management framework whose back end components are decoupled from the various user interfaces available for accessing the management system. In the Windows environment, the management system of the instant invention is also compliant with the Windows management instrumentation (WMI) requirements. This management system includes WMI providers which implement standard interfaces which decouple all semantic and syntactic checks from the user interface and which provide common error strings, help, etc. to a user regardless of the user interface being used. The providers of the management system of the instant invention store and access data in the active directory. As such, these providers present a customizable user interface which may be based on a user's expertise level and which may be dynamically localized to the user's preferred language. Transaction support is also provided which prevents multiple users from changing the same attributes at the same time through different user interfaces.

Back-end decoupled management model and management system utilizing same

A method and system for aggregating presence information generated by multiple devices associated with a single user is presented A server acting as a presence agent on behalf of a first user and the first user's computing device receives and responds to a subscription request generated by a computing device operated by a second user that wishes to be permitted as a watcher of the first user If the server is not capable of acting as a presence agent, then the first user's computing device assumes the role of a presence agent

Method and system for supporting the communication of presence information among computing devices of a network

A method and system for configuring a client computer for real-time communication is provided, in which configuration settings are sent to the computer in the form of a configuration document, such as mark-up language document, that is readable by the client computer. The client computer may request the configuration document on an as-needed basis, or may request to be notified whenever new configuration settings are needed.

Method and system for configuring a computer for real-time communication

Disclosed is a system for servers to redirect client requests to other servers in order to distribute client traffic among the servers. A client is assigned to a server although the client may be unaware of that assignment. When the client accesses a server, a server possibly identified to the client by a name service, the server checks the client's assignment. If the client is not assigned to this server, then in some scenarios this server redirects the client to its assigned server. The client responds by sending its request to the assigned server. In other scenarios, the first server accessed by the client proxies the client's traffic to the assigned server. A database is kept of client-to-server assignments. If the present load distribution is less than ideal (e.g., clients are assigned to an unavailable server), then the assignment database is updated to reflect how the load should be distributed.

Vishwajith Kumbalimutt

Papers

Method and system for supporting the communication of presence information regarding one or more telephony devices

Back-end decoupled management model and management system utilizing same

Method and system for supporting the communication of presence information among computing devices of a network

Method and system for configuring a computer for real-time communication

Method and system for distributing load by redirecting traffic