The term ‘Lean Six Sigma’ refers to the integration of ‘Lean’ and ‘Six Sigma’ business improvement methodologies, where ‘Lean’ is a process improvement methodology used to deliver products and serv...

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Leadership and Lean Six Sigma: a systematic literature review

Purpose – The purpose of this paper is to understand how the full potential of the global phenomenon “Six Sigma” can be realised in low volume, high complex manufacturing.Design/methodology/approach – The research reported on in this paper is based on a case study company – ComplexCo plc. A questionnaire to gauge user perceptions about the tools and techniques was used, combined with interviews with five master black belts (MBB) which were conducted as part of the study. The usefulness and the frequency of use of common Six Sigma tools and techniques as deployed in low volume complex manufacturing was gauged and also the identification of the key challenges faced during Six Sigma deployment in ComplexCo are explored.Findings – The analysis clearly shows that the difficulty in acquiring data is restricting the use of analytically biased tools during the analyse phase of DMAIC (Define Measure Analyse Improve Control). It was also evident, through all stages of DMAIC, that the “softer” tools are deployed mor...

Six Sigma in a low volume and complex environment

﻿Seven common stumbling blocks may be encountered when deploying and maintaining a lean Six Sigma program in a service environment. While there is no perfect system or process, organizational support, good data, effective communication, and listening to..

William Kelly

Papers

Deployment: 7 Stumbling Blocks to Overcome