Judging patients for poor life choices is neither right nor professional.

The blame game.

News: The Politics of Illusion, Tenth Edition

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The Dynamics Of Rules Change In Written Organizational Codes

Speaking truth to power—How political rhetoric leads to a counter response of LGBTQ street-level bureaucrats

Abstract Past research indicates that rules can prevent unbureaucratic behaviors among street-level bureaucrats (SLBs). In this research, I draw upon the citizen-agent narrative to propose that when formalized rules are perceived as red tape that negatively affects citizens, SLBs will be more likely to engage in prosocial rule breaking (PSRB) due to their sympathy for citizens in such a situation. I further propose that this effect will be more pronounced among SLBs who interact more frequently with citizens. Data from a sample of local government employees in Thailand were collected to test these hypotheses. Results from latent moderated mediation structural equation modeling analyses revealed that, while rule formalization has a direct negative effect on PSRB, it leads to an increase in PSRB via red tape perceptions and feelings of sympathy for citizens who suffer from red tape. Contact with citizens was also found to amplify the effect of rule formalization on red tape perceptions, such that rule formalization has a stronger indirect influence on PSRB among SLBs who have more frequent contact with citizens. These results point to the importance of maintaining the “optimal” level of rules in citizen-state interactions to ensure that SLBs can perform their public service work effectively.

Rule Formalization, Bureaucratic Red Tape, and Prosocial Rule Breaking Among Street-Level Bureaucrats: A Citizen-Centered Perspective

How is the discretion of police officers influenced by clients’ gender and situational visibility under emergency regulations? To answer this question, this study uses the scenario-based-experiment...

Gender, situational visibility, and discretionary decision-making of regulatory street-level bureaucrats under pandemic emergency: an experimental study in China

Xiaoxia Huang

Papers

Gender, situational visibility, and discretionary decision-making of regulatory street-level bureaucrats under pandemic emergency: an experimental study in China

Frontline information disclosure and street-level bureaucrats’ willingness to follow the rules: evidence from local regulatory agencies in China