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Xin Chen
Researcher at Southeast University
Publications - 2
Citations - 3
Xin Chen is an academic researcher from Southeast University. The author has contributed to research in topics: Customer satisfaction & Service (business). The author has an hindex of 1, co-authored 1 publications receiving 1 citations. Previous affiliations of Xin Chen include Monash University.
Papers
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Usage behavior and satisfaction analysis of free-floating bicycle sharing system service: evidence from a Chinese university campus
TL;DR: Wang et al. as discussed by the authors examined the usage behavior of free-floating bicycle sharing system (FFBSS) service and identified the key service attributes driving satisfaction levels among Chinese university students.
Journal ArticleDOI
Unplanned Disruption Analysis and Impact Modeling in Urban Railway Systems
Xin Chen,Zhenliang Ma,Zhibin Li +2 more
TL;DR: In this paper , the authors collected a complete set of unplanned disruption data for 7 years in Hong Kong and explored important factors affecting operation delays and affected areas, including time of day, weather condition, signal control system (moving/fixed block), line types (urban/suburban), line operation direction, disruption location (underground/ground/elevated), number of affected stations, and disruption types (e.g., tracing, locomotive and rolling stock, passengers, and operation).