Applying existing methods to emotional support conversation—which provides valuable assistance to people who are in need—has two major limitations: (a) they generally employ a conversation-level emotion label, which is too coarse-grained to capture user’s instant mental state; (b) most of them focus on expressing empathy in the response(s) rather than gradually reducing user’s distress. To address the problems, we propose a novel model \textbf{MISC}, which firstly infers the user’s fine-grained emotional status, and then responds skillfully using a mixture of strategy. Experimental results on the benchmark dataset demonstrate the effectiveness of our method and reveal the benefits of fine-grained emotion understanding as well as mixed-up strategy modeling.

MISC: A Mixed Strategy-Aware Model integrating COMET for Emotional Support Conversation

In recent years, significant progress has been made in text generation. The latest text generation models are revolutionizing the domain by generating human-like text. It has gained wide popularity recently in many domains like news, social networks, movie script writing, poetry composition, to name a few. The application of text generation in various fields has resulted in a lot of interest from the scientific community in this area. To the best of our knowledge, there is a lack of extensive review and up-to-date body of knowledge of text generation deep learning models. Therefore, this paper aims to bring together all the relevant work in a systematic mapping study highlighting key contributions from various researchers over the years, focusing on the past, present, and future trends. In this work, we have identified 90 primary studies from 2015 to 2021 employing the PRISMA framework. We also identified research gaps that are further needed to be explored by the research community. In the end, we provide some future directions for researchers and guidelines for practitioners based on the findings of this review.

https://ieeexplore.ieee.org/ielx7/6287639/6514899/09771452.pdf

A Systematic Literature Review on Text Generation Using Deep Neural Network Models

Background Depression has a high prevalence among young adults, especially during the COVID-19 pandemic. However, mental health services remain scarce and underutilized worldwide. Mental health chatbots are a novel digital technology to provide fully automated interventions for depressive symptoms. Objective The purpose of this study was to test the clinical effectiveness and nonclinical performance of a cognitive behavioral therapy (CBT)–based mental health chatbot (XiaoE) for young adults with depressive symptoms during the COVID-19 pandemic. Methods In a single-blind, 3-arm randomized controlled trial, participants manifesting depressive symptoms recruited from a Chinese university were randomly assigned to a mental health chatbot (XiaoE; n=49), an e-book (n=49), or a general chatbot (Xiaoai; n=50) group in a ratio of 1:1:1. Participants received a 1-week intervention. The primary outcome was the reduction of depressive symptoms according to the 9-item Patient Health Questionnaire (PHQ-9) at 1 week later (T1) and 1 month later (T2). Both intention-to-treat and per-protocol analyses were conducted under analysis of covariance models adjusting for baseline data. Controlled multiple imputation and δ-based sensitivity analysis were performed for missing data. The secondary outcomes were the level of working alliance measured using the Working Alliance Questionnaire (WAQ), usability measured using the Usability Metric for User Experience-LITE (UMUX-LITE), and acceptability measured using the Acceptability Scale (AS). Results Participants were on average 18.78 years old, and 37.2% (55/148) were female. The mean baseline PHQ-9 score was 10.02 (SD 3.18; range 2-19). Intention-to-treat analysis revealed lower PHQ-9 scores among participants in the XiaoE group compared with participants in the e-book group and Xiaoai group at both T1 (F2,136=17.011; P<.001; d=0.51) and T2 (F2,136=5.477; P=.005; d=0.31). Better working alliance (WAQ; F2,145=3.407; P=.04) and acceptability (AS; F2,145=4.322; P=.02) were discovered with XiaoE, while no significant difference among arms was found for usability (UMUX-LITE; F2,145=0.968; P=.38). Conclusions A CBT-based chatbot is a feasible and engaging digital therapeutic approach that allows easy accessibility and self-guided mental health assistance for young adults with depressive symptoms. A systematic evaluation of nonclinical metrics for a mental health chatbot has been established in this study. In the future, focus on both clinical outcomes and nonclinical metrics is necessary to explore the mechanism by which mental health chatbots work on patients. Further evidence is required to confirm the long-term effectiveness of the mental health chatbot via trails replicated with a longer dose, as well as exploration of its stronger efficacy in comparison with other active controls. Trial Registration Chinese Clinical Trial Registry ChiCTR2100052532; http://www.chictr.org.cn/showproj.aspx?proj=135744

/pdf/mental-health-chatbot-for-young-adults-with-depressive-131u4cyz.pdf

Mental Health Chatbot for Young Adults With Depressive Symptoms During the COVID-19 Pandemic: Single-Blind, Three-Arm Randomized Controlled Trial

Simile interpretation is a crucial task in natural language processing. Nowadays, pre-trained language models (PLMs) have achieved state-of-the-art performance on many tasks. However, it remains under-explored whether PLMs can interpret similes or not. In this paper, we investigate the ability of PLMs in simile interpretation by designing a novel task named Simile Property Probing, i.e., to let the PLMs infer the shared properties of similes. We construct our simile property probing datasets from both general textual corpora and human-designed questions, containing 1,633 examples covering seven main categories. Our empirical study based on the constructed datasets shows that PLMs can infer similes’ shared properties while still underperforming humans. To bridge the gap with human performance, we additionally design a knowledge-enhanced training objective by incorporating the simile knowledge into PLMs via knowledge embedding methods. Our method results in a gain of 8.58% in the probing task and 1.37% in the downstream task of sentiment classification. The datasets and code are publicly available at https://github.com/Abbey4799/PLMs-Interpret-Simile.

Can Pre-trained Language Models Interpret Similes as Smart as Human?

Existing commonsense knowledge bases often organize tuples in an isolated manner, which is deficient for commonsense conversational models to plan the next steps. To fill the gap, we curate a large-scale multi-turn human-written conversation corpus, and create the first Chinese commonsense conversation knowledge graph which incorporates both social commonsense knowledge and dialog flow information. To show the potential of our graph, we develop a graph-conversation matching approach, and benchmark two graph-grounded conversational tasks. All the resources in this work will be released to foster future research.

C^3KG: A Chinese Commonsense Conversation Knowledge Graph

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence, it is critical to learn the causes that evoke the users' emotion for empathetic responding, a.k.a. emotion causes. To gather emotion causes in online environments, we leverage counseling strategies and develop an empathetic chatbot to utilize the causal emotion information. On a real-world online dataset, we verify the effectiveness of the proposed approach by comparing our chatbot with several SOTA methods using automatic metrics, expert-based human judgements as well as user-based online evaluation.

Towards an Online Empathetic Chatbot with Emotion Causes

A simile is a figure of speech that directly makes a comparison, showing similarities between two different things, e.g. "Reading papers can be dull sometimes,like watching grass grow". Human writers often interpolate appropriate similes into proper locations of the plain text to vivify their writings. However, none of existing work has explored neural simile interpolation, including both locating and generation. In this paper, we propose a new task of Writing Polishment with Simile (WPS) to investigate whether machines are able to polish texts with similes as we human do. Accordingly, we design a two-staged Locate&Gen model based on transformer architecture. Our model firstly locates where the simile interpolation should happen, and then generates a location-specific simile. We also release a large-scale Chinese Simile (CS) dataset containing 5 million similes with context. The experimental results demonstrate the feasibility of WPS task and shed light on the future research directions towards better automatic text polishment.

Writing Polishment with Simile: Task, Dataset and A Neural Approach

A simile is a figure of speech that directly makes a comparison, showing similarities between two different things, e.g. ``Reading papers can be dull sometimes,like watching grass grow". Human writers often interpolate appropriate similes into proper locations of the plain text to vivify their writings. However, none of existing work has explored neural simile interpolation, including both locating and generation. In this paper, we propose a new task of Writing Polishment with Simile (WPS) to investigate whether machines are able to polish texts with similes as we human do. Accordingly, we design a two-staged Locate&Gen model based on transformer architecture. Our model firstly locates where the simile interpolation should happen, and then generates a location-specific simile. We also release a large-scale Chinese Simile (CS) dataset containing 5 million similes with context. The experimental results demonstrate the feasibility of WPS task and shed light on the future research directions towards better automatic text polishment.

Writing Polishment with Simile: Task, Dataset and A Neural Approach.

To model diverse responses for a given post, one promising way is to introduce a latent variable into Seq2Seq models. The latent variable is supposed to capture the discourse-level information and encourage the informativeness of target responses. However, such discourse-level information is often too coarse for the decoder to be utilized. To tackle it, our idea is to transform the coarse-grained discourse-level information into fine-grained word-level information. Specifically, we firstly measure the semantic concentration of corresponding target response on the post words by introducing a fine-grained focus signal. Then, we propose a focus-constrained attention mechanism to take full advantage of focus in well aligning the input to the target response. The experimental results demonstrate that by exploiting the fine-grained signal, our model can generate more diverse and informative responses compared with several state-of-the-art models.

Yanran Li

Papers

Towards an Online Empathetic Chatbot with Emotion Causes

Towards an Online Empathetic Chatbot with Emotion Causes

Writing Polishment with Simile: Task, Dataset and A Neural Approach

Writing Polishment with Simile: Task, Dataset and A Neural Approach.

Focus-Constrained Attention Mechanism for CVAE-based Response Generation.