As with any other information system (IS), the success of online shopping depends largely on customer satisfaction and other factors that will eventually increase customers' loyalty intentions. This article integrates two major variables of technology acceptance model (TAM), trust, and fairness to construct a model for investigating the motivations behind customers' loyalty intentions towards online shopping. The hypothesised model is validated empirically using data collected from 311 customers of an online shopping store. The results indicated that distributive, procedural and interactional fairness were strong predictors of trust, which in turn influenced satisfaction. Distributive fairness and interactional fairness exhibited significant positive effects on satisfaction. Perceived usefulness and satisfaction influenced loyalty intention towards online shopping. Perceived ease of use acts indirectly on loyalty intention through the mediating effect of perceived usefulness. Implications for theory and p...

Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory

This study aims at identifying the dimensions of experiential quality and investigating the interrelationships among experiential quality, experiential value, experiential satisfaction, theme park ...

A Study of Experiential Quality, Experiential Value, Experiential Satisfaction, Theme Park Image, and Revisit Intention

A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong

The impact of customer experience and perceived value on sustainable social relationship in blogs: An empirical study

This article reports the findings of an investigation into the atmosphere in stadiums during live team sports. Experiencing this special atmosphere represents an essential part of the total service provided by the organizers of sport events. However, existing research into the concept of atmosphere focuses on the retail environment. Our first step was therefore to define sport stadium atmosphere as a theoretical construct, drawing on theories from environmental psychology. We then developed a mimic (multiple indicator-multiple cause) model to measure the construct. To specify the mimic model, we generated and selected formative measures by means of a delphi study (N = 20), qualitative expert interviews (N = 44), and an indicator sort task (N = 34). The results indicate that various physical and social aspects of the stadium environment are causal indicators of sport stadium atmosphere. Following this, we conducted phenomenological interviews with spectators at sport events (N = 5) to identify typical affective responses to stadium environment (representing the reflective indicators of the mimic model). These interviews revealed that fans’ experience of stadium environment is characterized by high levels of arousal and pleasure. In addition to our findings, the mimic model developed in this study represents a useful tool for future research into sport stadium atmosphere. The importance of the physical and social environment in the consumption

http://www.humankinetics.com/AcuCustom/Sitename/DAM/067/242_Uhrich_Sport_stadium_a.pdf

Sport Stadium Atmosphere: Formative and Reflective Indicators for Operationalizing the Construct

As the change of economical environment, customers consume sometimes merely for fun, joy and pleasure instead of problems solving or specific product function. For consumers, sports performance means more than competition, but the entertainment, excitement and wonderful memories. For most sport leagues, attracting customers to watch the live games can contribute a lot to revenues. The spectators of sport games are motivated by entertainment, thus sport leagues can focus on the experiential elements to maintain satisfied and loyal customers to increase revenues. In consequence, the purpose of this study is to explore the influence of experiential elements, such as surprise, participation and immersion on experiential satisfaction and loyalty intentions, and propose a model to depict the structural relationship among the experiential processes. This study collected 452 samples on basketball games, and the model reached an adequate fit. Managerial implications and future research directions are also provided.

Effects of experiential elements on experiential satisfaction and loyalty intentions: a case study of the super basketball league in Taiwan

Cultural innovation implies revenue potential and has gained much academic and practical attention. In this study we explore the case of Yingge craft industry, a well-known cultural innovative industry in Taiwan, by focusing on the relationship among constructed atmosphere, product design, customer experiential value and satisfaction. The results from a stratified sample show that store atmosphere, product affective design, and functional design are positively correlated with customer's aesthetic, social, and functional value, which in turn affects satisfaction. Managers in the industry are advised to construct good store atmosphere and quality product design to enhance customer experiential value and satisfaction.

Yie Fang Kao

Papers

Effects of experiential elements on experiential satisfaction and loyalty intentions: a case study of the super basketball league in Taiwan

Cultural innovation through store atmosphere and product design: a case of the craft industry