Youngme Moon

TL;DR: Langer as discussed by the authors reviewed a series of experimental studies that demonstrate that individuals mindlessly apply social rules and expecta-tions to computers and demonstrate that people exhibit overlearned social behaviors such as politeness and reciprocity toward comput-ers.

TL;DR: In this paper, the authors examined the dynamics associated with soliciting intimate information from consumers via computers and provided evidence that intimate information exchanges can affect how consumers behave in subsequent interactions, and their implications for marketing research and practice are discussed.

TL;DR: The findings demonstrate that personality does not require richly defined agents, sophisticated pictorial representations, nautral language processing, or artificial intelligence, rather, even the most superficial manipulations are sufficient to exhibit personality, with powerful effects.

TL;DR: The data show that subjects who are told they are interdependent with the computer affiliate with theComputer as a team, and that the effects of being in a team with a computer are the same as the effectsof being inA team with another human.

TL;DR: In this article, an interactive affect-support agent was designed and built to test the proposed solution in a situation where users were feeling frustration, which demonstrated components of active listening, empathy, and sympathy in an effort to support users in their ability to recover from frustration.