Showing papers by "Directorate-General for Economic and Financial Affairs published in 2022"

Ethnocentrism Consumer Research: A Bibliometric Analysis Overview Over 1984–2021

Abstract: This paper presents a general overview on ethnocentrism consumer research using bibliometric indicators over the period 1984–2021 from Web of Science Core Collection database. We investigate how the research on this topic is related to international trade, and how the literature has evolved with respect of keywords analysis, co-authorship, Co-citation relative to intuitions, countries and sources titles network. Firstly, our results show that the inflation of World Bank data on international trade since 2006, coincides by simultaneously increasing of the number of publications on ethnocentrism consumer during the same period. This proving that globalization has become a highly predominant phenomenon. Secondly, the keywords analysis over 1984–2021 suggest three cluster namely the process of theoretical foundations of ethnocentrism, operability of the concept of ethnocentrism and intersection between research on the operational aspect of the construct and the conceptual aspect. Finally, this previous clusters has been mutated from one sub-period to another.

An explorative analysis of managed CI/CD usage among open-source C/C++ projects

Abstract: CI/CD is a common practice in software projects today, because it provides a higher level of reliability and safety, especially in the case of dynamically typed script languages. Several studies have examined questions about the effects of using CI/CD pipelines in general. This paper presents, how projects are written primarily in one of the mature C and C++ programming languages adapt to the emerging CI/CD trend. What proportion of these projects are using a CI/CD pipeline? Which managed CI/CD services are typically used in these projects? How early are the CI/CD approach adopted? Is project popularity related to CI/CD adoption rate? Data about 6,000 open-source C/C++ repositories were collected and analysed in this study to answer the aforementioned questions.

Positive Interruptions in the Commercial Interaction: When Sellers Receive Unexpected Help: An Abstract

Abstract: Retailing is changing profoundly because of digitalization (Cascio and Montealegre 2016; Hagberg et al. 2016). Grewal and al. (2009) suggest that “retailers must assess every location; if it does not produce profit, the store will not be viable” (p. 1). Thus, it is important for retailers to improve the customer experience in order to promote loyalty and long-term relationships (Jones et al. 2006; Verhoef et al. 2009). However, because most retailers are open to the public, retailers do not have control over many aspects of the retail environment. In particular, customers interact with one another. There are a number of high-profile new stories in which customer-to-customer (C2C) interactions may be negative, such as the woman in a U.K. grocery store who attacked employees and other customers over a disagreement about social distancing. While negative interactions are more likely to generate news stories, there are also instances of positive C2C interactions. Oftentimes customers interrupt one another to make nice comments or help each other. The literature on shopping task interruptions shows that interruptions vary in the extent to which they generate negative feelings (Niculescu et al. 2014). We propose that customer interruptions can benefit other customers in two ways. First, a customer can receive advice from another client. For example, one customer might explain how a product works or give an impromptu product review. It is likely that providing advice to other customers improves customer trust in the retailer and product, which then improves their customer satisfaction. Second, customers can make each other feel good by giving compliments, reducing cognitive dissonance or socializing with other customers. For instance, one customer might tell another that they look nice. This positive expression of emotions is likely to improve customer satisfaction via the process of emotional contagion, in which one person’s emotions spread to others (Hatfield et al. 1993). This research aims to provide a better understanding of whether interruptions from other customers during a commercial interaction can have a positive impact on a focus customer’s retail satisfaction. In theory, customer-to-customer interruptions can impart useful information and positively impact customers’ emotional state. The findings show that imparting useful information does not lead to better satisfaction, but positive emotional messages improve customer satisfaction via emotional contagion. Interestingly, opposite gender interruptions that impart useful information appear to be viewed negatively and increase likelihood of leaving without making a purchase.

How Fair is the Handling of the Claimant Customer? A Comparison Between the e-mail and Telephone Channels

Abstract: Context: Our study re-examines, in a comparative way, the impact of the reactivity on the satisfaction of the claiming customer from two channels: the email and the telephone. Method: Based on the foundations of the theory of justice, we analyze which of the two channels generates better responsiveness, better justice and ultimately greater satisfaction of the claimant customers. A logistic equation was constructed from 653 customer responses following the processing of their claim, which integrated the impact of responsiveness on the three levels of justice theory (procedural, distributive and interactional). Results: The results of this study underline a greater reactivity and a better satisfaction within the framework of the email channel compared to the telephone channel. The level of procedural fairness was found to be the most important for customers claiming via this channel. Conclusion: This study underlines, on the one hand, the importance of the reactivity of the email channel compared to the telephone in the management of complaints. On the other hand, it shows the impact of a smooth and clear process to satisfy the complaining customer and increase his perceived justice.

L’art contemporain au service du pédagogue de l’audit

Abstract: Souhaitant faire oublier le caractère parfois rebutant de la comptabilité, de nombreux pédagogues ont cherché dans différents médiums culturels des références permettant d’expliquer la comptabilité par un décalage du regard. Le présent article se veut une proposition d’étendre cette démarche à la pédagogie de l’audit, une pratique pouvant également apparaître comme peu attrayante. Pour ce faire, cet article propose une analyse de 4 œuvres d’art contemporain dans lesquelles l’artiste a soit fait appel à un auditeur, soit s’est approprié la pratique de l’audit, afin de mettre en évidence ce qu’elles révèlent de l’audit, de son fonctionnement, de ses enjeux et de ses limites.