Showing papers by "London Business School published in 1978"

Problem-Solving Performance Inside a Publicly-Owned Corporation

Abstract: This study was aimed at evaluating aspects of a publicly owned corporation 'sperformance in terms of process rather than in terms of financial outcomes An episode was chosen where performance in dealing with relatively well-defined problems might be appraised through specifying the task environment and identifying the problem representation and search processes employed The use made of formal systems modeling and analysis in the study is to specify a task environment against which performance can be appraised Criteria are introduced for identifying better or worse search processes, varying degrees of problem difficulty, and more or less comprehensive representations of task environment The evidence is used to support evaluative statements on managers' problem-solving performance Further work which would strengthen such evaluation is indicated together with lines for future comparative research