South African Journal of Business Management 

About: South African Journal of Business Management is an academic journal. The journal publishes majorly in the area(s): Stock exchange & Value (economics). Over the lifetime, 923 publications have been published receiving 10387 citations.

The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry

Abstract: The objective of this study was to investigate whether superior service quality and superior transaction-specific customer satisfaction will enhance loyalty (as measured by purchasing intentions) among patients in the private health care industry. The research design allowed an assessment of the relative impact of individual dimensions of service quality and transaction-specific customer satisfaction on two dependent variables, namely loyalty (as measured by intentions to repurchase) and customer satisfaction, the latter measured as ‘overall’ or cumulative satisfaction. The results reveal that the service quality dimensions Empathy of nursing staff and Assurance impact positively on both Loyalty and Cumulative satisfaction. The customer satisfaction dimensions Satisfaction with meals, Satisfaction with the nursing staff and Satisfaction with fees all impact positively on both Loyalty and Cumulative satisfaction.

Job insecurity, extrinsic and intrinsic job satisfaction and affective organisational commitment of maintenance workers in a parastatal

Abstract: The objective of this study was to assess the relationship between job insecurity, job satisfaction and affective organisational commitment of maintenance workers ( N = 178) in a parastatal in Gauteng. A cross-sectional design was used. Stratified random samples of maintenance workers ( N = 178) were taken. The Job Insecurity Inventory, Minnesota Job Satisfaction Questionnaire and Organisational Commitment Questionnaire were used as measuring instruments. The results revealed small but significant relationships between job insecurity and extrinsic job satisfaction and job insecurity and affective organisational commitment. Job satisfaction was found to mediate the relationship between job insecurity and affective organisational commitment.

Job demands, job resources, burnout and work engagement of managers at a platinum mine in the North West Province

Abstract: The objective of this study was to investigate the relationships between job demands, job resources, burnout, and engagement of management staff at a platinum mine in the North West Province A cross-sectional survey design was used The study population ( N = 310) consisted of managers at the platinum mine The Maslach Burnout Inventory – General Survey, Utrecht Work Engagement Scale, and the Job Demands-Resources Scale were administered The results revealed that exhaustion was predicted by workload, job insecurity and a lack of resources, while cynicism was predicted by lack of organisational support and advancement opportunities Vigour was predicted by organisational support Dedication was predicted by organisational support and high workload Engagement was predicted by organisational support

Knowledge management in project environments

Abstract: Knowledge management is widely acclaimed to be a source of considerable financial advantage for organisations. Various authors realise that project environments could also benefit from the creation and re-use of knowledge, including from the lessons learned that should be documented during project close-out. Projects face specific challenges (limited time spans, changing and dispersed teams) and the reduction of project risk, time and cost through knowledge management, may well prove worthwhile. This paper reviews the literature on knowledge management, both in organisations in general and in project environments specifically. A framework for knowledge management is derived from literature. The paper also reports on an investigation of knowledge management practices in four cases within a single South African business environment. Knowledge management practices similar to ones reported abroad were found. A model is proposed for the management of knowledge in project environments, both within a single project (intraproject) and between projects (inter-project) and. guidelines for knowledge management in project environments are provided. It is also suggested that, while the management of explicit knowledge is common in project management, more attention should be given to the sharing of tacit knowledge through human interaction.

The effect of ethical values on transformational leadership and ethical climate in organisations

Abstract: Ethical leaders are ultimately responsible for developing a strong and sustainable ethical climate in organisations. Ethical values and the ability to influence followers to internalise these values have become prerequisites for effective leadership in modern organisations. Although ethics, leadership, and values have received much attention, there has been little coordinated effort to integrate transformational leadership with ethical climate and ethical values. The aim of this study was to develop and validate a theoretical model to explain the structural relationships between these variables in the South African business context. The results revealed that altruism influences transformational leadership positively, and that transformational leadership in turn has a positive effect on ethical climate. Some support was also found for the proposition that integrity moderates the effect of transformational leadership on ethical climate.