Showing papers in "South African Journal of Economic and Management Sciences in 2014"

Projectification and its consequences : narrow and broad conceptualisations

Abstract: In this article, we argue that an increased focus on the processes of projectification would be beneficial to project research. By introducing a distinction between narrow and broad conceptualisations of projectification, we extend this research area from its current concern with the increased primacy of projects in contemporary organisational structures into an interest for cultural and discursive processes in a society in which notions of projects are invoked. Through an illustration from our earlier empirical research on the sustenance of project work form and its consequences, the implications of applying broad conceptualisations are further discussed.

Trade openness and foreign direct investment in Africa

Abstract: Africa’s share of foreign direct investment (FDI) has lagged behind other regions in the world, despite a sharp increase in FDI inflows to the region in 2001. Factors contributing to this circumstance include perceptions of high corruption, weak governance and poor infrastructure. The motivation of this paper is to investigate the impact of openness to trade on the FDI inflow to Africa. In addition to economy-wide trade openness, we also analyse the impact on FDI of openness in manufactured goods, primary commodities and services. The empirical work uses cross-country data from selected African countries observed over four periods: 1980-1985, 1985-1990, 19901995 and 1995-2001. We find that the FDI to GDP ratio responds well to increased openness in the whole economy and in the services sector in particular. JEL F11, 41

The impact of corporate social responsibility factors on the competitiveness of small and medium-sized enterprises

Abstract: Corporate social responsibility (CSR) has become increasingly important to the competitiveness of small and medium-sized enterprises (SMEs). A positive relationship between the CSR activities of SMEs and their enhanced competitiveness exists, at least if a long-term perspective is adopted (European Competitiveness Report, 2008:106; Mandl & Dorr, 2007:2). Despite the widespread practical and academic interest in CSR and its impact on the competitiveness of SMEs, few theoretical and empirical contributions could be found. The primary objective of this study was to identify and empirically test the CSR factors influencing the competitiveness of SMEs in Uganda. The outcomes of this study will assist SMEs to effectively and responsibly manage their activities to increase their competitiveness. A structured, self-administered questionnaire was distributed to 750 potential SME respondents. The respondents were identified by means of a purposive sampling technique, and the data were collected from 383 usable questionnaires. An exploratory factor analysis was carried out, and Cronbach’s alpha coefficients calculated to determine the discriminant validity and reliability of the measuring instrument. Correlations were assessed using structural equation modeling. The empirical results of this study indicate that workforce-oriented CSR activities, society-oriented CSR activities, market-oriented CSR activities and regulated CSR activities significantly influence the competitiveness of SMEs.

Investigating whether a lack of marketing and managerial skills is the main cause of business failure in South Africa

Abstract: The literature reveals that 40 per cent of new business ventures fail in their first year, 60 per cent in their second year, and 90 per cent in their first 10 years of existence. The research problem of this study is suggested by this high rate of business failure. This study investigates whether lack of marketing and managerial skills in business owners contributes to the high rate of business failure in South Africa. It is evident from the results that small business owners lack certain managerial skills, including financial, marketing and human-resource management skills, needed to operate their businesses successfully. The findings confirm that small business owners are in need of support services such as training, counselling, and financial assistance. They also show that small businesses are constrained not only by financial factors but also specifically by non-financial factors such as lack of education, inadequate managerial skills, poor access to markets, lack of information and unreliable infrastructure. The analysis also indicates that the managerial skills possessed by the respondents do not correlate with those that they preferably should have to run a successful business. The study concludes that a lack of marketing and managerial skills has a negative impact on the success, viability and development of small businesses. The challenge is to improve the managerial skills of small business owners, since the small business sector is widely considered to be the ideal site for the solving of South Africa’s unemployment problems and the rejuvenation of its stagnating economy.

Inducing entrepreneurial creativity, innovation and opportunity-finding skills

Abstract: A generally accepted definition of an entrepreneur is an individual with the ability to realise a specific vision from virtually anything, a definite human creative action. A differentiating factor defining the true entrepreneur is represented by the entrepreneurial skills creativity and innovation. The fundamental skill to "create", therefore generating an idea and transforming it into a viable growth-oriented business, forms an unconditional and integrated necessity in entrepreneurship training programmes. Many researchers in this field emphasise the need for and the lack of training models regarding this intervention. Courses offered by training institutions focus on training the traditional manager and not the entrepreneur. A lack of skills training for growth-oriented business is also evident. A critical deficiency in models directly addressing the Creativity, Innovation and Opportunity-finding issues, as part of entrepreneurship training, creates a situation of minuscule differentiation between a business idea and an opportunity in a training context. It is furthermore apparent that a lack of tools, textbooks and approaches to cultivate creativity exists in the field. The latter generates stifling pedagogical paradigms in teaching business and entrepreneurship. This study demonstrates a new action-learning approach and model, developed to increase creative and innovative behaviour and actions of the entrepreneurship learner. Three purposive samples were used, on the basis of an experimental design. Ratio data were obtained by means of a reliable measuring instrument (Chronbach's alpha on an acceptable levell). ANOVA as well as a discriminant analysis indicated statistically significant differences between the various groups. This study illustrates that the proposed training methodology that was used enhances the level of creativity and innovation skills of the entrepreneurship learner on this programme. Recommendations regarding future research in this exciting field of study are addressed.

The employment history of day labourers in South Africa and the income they earn - a case study of day labourers in Pretoria

Abstract: Formal sector unemployment forces many workers to venture into the informal sector . The activities of day labourers are no exception. The aim of this paper is to address the lack of research on informal labour markets by focusing on the day labourers in Pretoria as a case study and to investigate the employment history of and income earned by day labourers in Pretoria. Day labourers involved in this study were mainly male, young, low skilled, earning low and uncertain levels of income and working under harsh conditions. A significant portion of day labourers in Pretoria previously held formal sector occupations. Long spells of unemployment can make it difficult for day labourers to return to the formal sector. Many activities in the informal sector can never provide a permanent solution to unemployment.

Employee engagement: The effects of work-home/home-work interaction and psychological conditions

Abstract: The aim of this study was to investigate the relationship between work-home and home-work interference, psychological conditions and employee engagement. A cross-sectional survey design was used. The participants were 292 employees of a uranium mine in Namibia residing in towns distant from their workplace. The following measuring instruments were used: Survey Work-Home Interaction – Nijmegen, Psychological Conditions Scale and Employee Engagement Questionnaire. Negative work-home interaction (work-home/home-work spillover) was negatively related to psychological meaningfulness, psychological availability, and employee engagement. Positive work-life interaction (work-home/home-work interaction) was positively related to psychological meaningfulness, psychological availability, and employee engagement. The study builds on the work-life interaction literature by showing that negative and positive interactions indirectly affect employee engagement via psychological meaningfulness and psychological availability.

The economic impact of hunting: A regional approach

Abstract: The core of South Africa tourism industry is based on wildlife tourism. Private game reserves and game farms which forms part of wildlife tourism constitute most of the wildlife products in South Africa. On these private reserves and game farms, hunting is one of the major income generators for product owners. The aim of this study is to analyse the economic impact of hunting on the regional economies of three of South Africa’s most important hunting provinces. The study used economic multipliers, input-output analysis, and related modelling processes through input-output (supply-use) tables and social accounting matrices (SAM). The results differed significantly for the three provinces, with Limpopo receiving the biggest impact (R2.6 billion) and the Free State having the highest multiplier (2.08). The geographical location of the game farms, the number of farms per province and the species available all influenced the magnitude of the economic impact of hunters over and above the traditional determinants of economic impact analysis. The implication of the research is that it will help product owners in the development of game farms or hunting products, contribute to policy formulation, especially for government decisions on what products to offer where, and how to create more jobs.

Skills necessary to grow micro entrepreneurs into small business entrepreneurs : management

Abstract: This article outlines a qualitative study that was undertaken to determine the necessary skills for growth of micro entrepreneurs to become small business entrepreneurs. Various interviews were conducted over time with micro entrepreneurs and small business entrepreneurs. The results of these interviews were analysed using the constant comparative method. Thirteen skills were identified as necessary for growth of micro entrepreneurs to become small business entrepreneurs. It was further concluded that micro entrepreneurs do not need to possess all thirteen skills, but must have as many of these skills as possible.

The influence of the quality of working life on employee job satisfaction, job commitment and tenure intention in the SME sector in Zimbabwe

Abstract: A major reason for advocating for quality of work life has been the promise that it creates a win-win situation: improved employee satisfaction and welfare, hence increased productivity, longer employee tenure and consequently increased company profitability. Nevertheless, in the context of small to medium enterprises (SMEs), scant attention has been given to the empirical investigation into the influence of the quality of work life on employee tenure intention in Southern Africa. The purpose of this study is to fill this gap by examining the influence of SME employees’ perceptions of the quality of work life on their tenure intention and the mediating role of job satisfaction and job commitment in this relationship as far as Zimbabwe is concerned. Five hypotheses were posited and sample data of 282 were collected from Harare, Zimbabwe’s biggest city, to empirically test these hypotheses. The results of this study showed that, in the SME context, quality of work life positively and significantly influences employee job satisfaction, job commitment and consequently tenure intention. The managerial implications of the findings are discussed and limitations and future research directions are indicated.

Perceptions of factors influencing the career success of professional and business women in south africa

Abstract: This article reports on an empirical study that investigated factors influencing women’s career success. Statistics relating to the field of women in management indicate that, worldwide, women are underrepresented in executive and decision-making positions. Women face unique challenges in their career pursuit that may prevent them from moving up to executive positions. A framework to investigate the factors influencing career success indicates that factors such as demographics, personality, culture, barriers, external and internal support impact on the career success of women. This study surveyed a sample of 301 professional and business women in South Africa. The results of the empirical survey showed that there are statistical significant relationships between groups of women based on their demographics and their perceptions of the factors that influence their career success.

Using Benford’s Law to detect data error and fraud: An examination of companies listed on the Johannesburg Stock Exchange

Abstract: Accounting numbers generally obey a mathematical law called Benford’s Law, and this outcome is so unexpected that manipulators of information generally fail to observe the law. Armed with this knowledge, it becomes possible to detect the occurrence of accounting data that are presented fraudulently. However, the law also allows for the possibility of detecting instances where data are presented containing errors. Given this backdrop, this paper uses data drawn from companies listed on the Johannesburg Stock Exchange to test the hypothesis that Benford’s Law can be used to identify false or fraudulent reporting of accounting data. The results support the argument that Benford’s Law can be used effectively to detect accounting error and fraud. Accordingly, the findings are of particular relevance to auditors, shareholders, financial analysts, investment managers, private investors and other users of publicly reported accounting data, such as the revenue services

Project governance: "Schools of thought"

Abstract: The terminology, definition and context of project governance have become a focal subject for research and discussions in project management literature. This article reviews literature on the subject of project governance and categorise the arguments into three schools of thought namely the single-firm school, multi-firm school and large capital school. The single-firm school is concerned with governance principles related to internal organisational projects and practice these principles at a technical level. The multi-firm school address the governance principles concerned with two of more organisations participating on a contractual basis on the same project and focus their governance efforts at the technical and strategic level. The large capital school consider projects as temporary organisations, forming their own entity and establishing governance principles at an institutional level. From these schools of thought it can be concluded that the definition of project governance is dependent on the type of project and hierarchical positioning in the organisation. It is also evident that further research is required to incorporate other governance variables and mechanisms such as transaction theory, social networks and agency theory. The development of project governance frameworks should also consider the complexity of projects spanning across international companies, across country borders and incorporating different value systems, legal systems, corporate governance guidelines, religions and business practices.

Work-life balance and the legal right to request flexible working arrangements

Abstract: In 2003, eligible employees in the United Kingdom acquired the legal right to request flexible working arrangements. The government believes that this new right will provide parents with greater choice and support in balancing work and childcare, whilst being compatible with business efficiency. This article critically appraises this new right and examines how it is applied in relation to other UK legislation on discrimination and unfair dismissal. An overview of international studies on corporate efforts to introduce family-friendly arrangements, and an overview of governmental efforts to address the reconciliation of work and family-life is provided in this article, with a view to arguing that there is a need, in South Africa, for state policy regarding work-life balance and for further research into corporate efforts to introduce family-friendly work arrangements.

The Okavango delta: The value of tourism

Abstract: In Botswana, tourism is the second most important economic activity after diamond mining and trading. The Okavango Delta in northern Botswana is the largest single tourist centre in the country. This study estimates the total economic value of tourism in the Okavango Delta and compares this value to that of other sectors in the economy of Botswana. The results are compared to results of similar studies for tourist destinations elsewhere in the world, and the policy implications of the findings are highlighted. The study uses secondary data to estimate the direct consumptive and non-consumptive use value, and a survey among tourists to determine the existence value of the Okavango Delta.

The contribution of hrd to tourism-led development in an african context

Abstract: The development potential of tourism is widely recognised, and its promotion has been embraced by many developing countries. While many African countries are among these, in most, tourism’s potential remains underexploited. Africa’s share of the global market remains low despite the region’s advantages. Interlinked reasons for this commonly include poor service standards and a shortage of suitably skilled labour in the sector. Because human interaction forms a crucial component of any destination’s tourism product, a country can enhance the economic contribution of tourism through the development of the people employed (or employable) in the industry, i.e. human resource development (HRD). This study uses concepts from management studies and economics to explore the links between tourism, economic development, and HRD, and highlights the role that tourism HRD can play in tourism-led development in an African context.

The influence of family-related factors on the succession process in small and medium-sized family businesses

Abstract: In this study family-related factors that can influence the succession process in small and medium-sized family businesses are empirically investigated The dependent variable in this study is measured by two underlying dimensions, namely satisfaction with the process and continued profitability of the business The empirical results indicate that the family-related factors that influence both the aforementioned dimensions are the mutual acceptance of roles, the relationship between the owner-manager and successor, and family harmony The continued profitability of the business is also influenced by the agreement to continue the business The existence of family harmony in itself influences the relationship between the owner-manager and successor, the agreement to continue the business, as well as the mutual acceptance of roles The managerial implications of these empirical findings are discussed and recommendations offered

Competitive intelligence: an instrument to enhance South Africa's competitiveness

Abstract: The case for Competitive Intelligence (CI) as an instrument that can enhance the competitiveness of South African companies and South Africa as a country is strong. Various global competitive rankings measurements have indicated over a number of years the areas in which competitiveness is lacking. Moreover, these rankings have indicated that South Africa has failed to improve its position year on year. The fact that the world is becoming increasingly competitive for South African entities is undisputed. Coupled with a fluctuating exchange rate and the country’s geographical proximity, this poses unique challenges facing South African managers who have to deal with various regulations and legislative matters. In order to create and sustain an effective knowledge economy and to enhance global competitiveness, South Africa however has to put appropriate strategies/measures in place to stimulate, encourage and grow knowledge practices. Competitive Intelligence (CI) as a means of making more sense of the competitive business environment and to identify opportunities and risks in time to act upon can be effectively used as a means to enhance competitiveness. V aluable lessons from successful CI practices in the business sector and government can be learnt from elsewhere in the world. CI should be investigated and adapted for South Africa ’s business environment. It is therefore the aim of this article to first attempt to describe the role of CI in enhancing competitiveness, specifically in South Africa and secondly, to stimulate thought on how to secure momentum in enhancing CI as an academic field by developing relevant CI courses as well as demonstrating the value of CI to companies in South Africa through research and collaboration between academics and the private and public sectors.

Potential entrepreneurs' assessment of opportunities through the rendering of a business plan

Abstract: In the field of entrepreneurship and especially during start up, much emphasis is placed on the business plan with regard to entrepreneurship education and training, funding from external investors, business plan competitions and government development agencies in the Small, Medium and Micro Enterprise (SMME) sector. In many earlier studies of well-known entrepreneurship educators, the formulation of a business plan was identified as being the most important feature of any entrepreneurship programme or course. However, the relevance of a business plan has been a topic of intense and unresolved debates in more recent literature. This paper contributes to the literature with regard to the value a business plan adds to potential entrepreneurs. Furthermore it increases the understanding of how a detailed business plan (such as the approved business plan template of the University of Pretoria approved business plan) can enable a potential entrepreneur to assess opportunities. The paper conducts a comprehensive analysis of business plans and the methods of assessing opportunities, in order to reveal similarities between the business plan and opportunity assessment. Based on descriptive statistics and inferential statistics such as ANOVA, and Kruskal-Wallis tests, the findings support the hypotheses that potential entrepreneurs distinguish between ideas and opportunities and develop opportunities through the formulation of a detailed business plan. The pertinent academic and practical significance of this paper is that it highlights statistically significant differences proving that a detailed business plan is a tool that enables potential entrepreneurs to assess opportunities. From a practical point of view, this should help potential entrepreneurs to establish more viable business ventures; however, this would have to be statistically tested in further research. Finally, the study re-establishes the importance and purpose of a business plan in the field of entrepreneurship.

Effects of transaction costs on mushroom producers' choice of marketing channels : implications for access to agricultural markets in Swaziland

Abstract: Mushrooms are highly perishable agricultural commodities, and as such their marketing is invariably associated with high transaction costs. Despite the mushroom enterprise gaining popularity in a number of sub-Saharan African (SSA) countries, where production is dominated by rural-based small-scale farmers, no research has been done to study the nature and complexity of transaction costs encountered by these producers in attempting to participate in mainstream supply chains. This study uses cross-section data obtained in 2011/2012 from mushroom producers in Swaziland to study the effects of transaction costs on producers’ choice of marketing channels and the quantity of mushrooms supplied. Having used Cragg’s model for analysis, the results indicate that producers’ decisions of where to sell their mushrooms are significantly affected by household labour endowment, production capacity, access to cooling facilities and market information, and producers’ bargaining position. Meanwhile, the quantities of mushrooms sold are significantly influenced by the difficulty in accessing reliable transport and producers’ level of uncertainty in meeting buyers’ quality requirements. The study concludes by highlighting potential interventions that could minimise marketing and transaction costs and further improve the general agricultural marketing environment in Swaziland.

Multiple project team membership and performance : empirical evidence from engineering project teams

Abstract: Individuals are increasingly involved in more than one project team. This implies that an employee simultaneously has multiple memberships in these project teams, a phenomenon known as multiple team membership (MTM). Previous, predominantly theoretical studies have acknowledged the impacts that MTM has on performance but very scarce empirical evidence exists. The aim of this study is to provide empirical support for some of these theoretical claims using data collected from 435 team members in 85 engineering project teams in South Africa. Results show that MTM has an inverted-U shaped relationship with individual performance and a positive linear relationship with team performance. When a person is working in multiple project teams simultaneously, he/she may encounter more diverse sources of ideas across all teams and thus enhances his/her innovative performance. However, as the number of MTM increases, the negative effect of task switching and fragmented attention will negatively impact on individual performance. At the project team level, a large number of MTM in a focal team allows the team members to integrate diverse sources of knowledge and resources into the focal team. This study also found that individuals’ emotional skills and cognitive skills impact on individual performance. It is recommended to programme and project portfolio managers, who often are involved in scheduling human resources to multiple projects, to acknowledge both the positive and negative impacts of MTM on performance. Moreover, in high MTM situations, project team members with high emotional and cognitive skills should be selected.

Accelerating the implementation of the clean development mechanism in South African industry

Abstract: One of the responses to the threat of global warming is the Kyoto Protocol and the associated Clean Development Mechanism (CDM) to reduce greenhouse gases. South Africa is an ideal country for the implementation of industrial CDM projects, yet lags behind many other countries. This qualitative research determines the factors that cause South Africa to lag other developing countries in the implementation of industrial CDM projects and the interventions that will have the most impact on accelerating implementation. The research involved interviews with 30 experts involved in the South African CDM process. The results identify the factors perceived to be facilitating and inhibiting the use of CDM opportunities and a framework for CDM practitioners to develop an implementation strategy within South African industry is established.

The role of hunting in village livelihoods in the Ashanti region, Ghana

Abstract: The article describes the results of two surveys conducted in six villages in the Ashanti region of Ghana. The first was undertaken in August 2002 and the second during July 2004. A total of 468 hunters and non-hunters were surveyed using targeted and systematic interviewing techniques. The results indicate that hunting is an important contributor to total income in the villages, particularly for poorer households. We find some evidence that hunting increases during lean periods, especially for hunters in the household survey. Distance to Kumasi is a significant determinant of the number of animals sold on the market, and also influences the type of gear used for hunting. Compliance with wildlife laws, notably species restrictions and the closed season is low, particularly amongst professional hunters.

Foreign direct investment and institutional adequacy: New granger causality evidence from African countries.

Abstract: The strategic importance of foreign direct investment in the contemporary economies has been tremendous. While various countries (developed and developing economies) have benefitted from the direct and spillover effects of FDI, which range from improved technology and knowledge diffusion through to individual and corporate capability enhancement, FDI outflow remains largely channelled to the developed countries, and the rapidly developing countries in Asia and South America. Evidence suggests that the developmentenhancing effects of FDI are felt more highly in the developing economies, such as economies in Africa. However, FDI inflow to the developing economies has been very low. Using data generated from the African Development Indicators (ADI) between 1980 and 2008 in econometric estimations, this paper finds that government policies (especially fiscal and monetary policies) play significant roles in facilitating FDI inflow to the African countries studied. The study thereby suggests an improved regulatory framework to make Africa more attractive to inflow of FDI.

The impact of monetary policy on the economic growth of a small and open economy: The case of South Africa

Abstract: This study evaluates the impact of monetary policy on the economic growth of a small and open economy like that of South Africa. Structuralists contend that changes in money supply (M3) and inflation (CPI) are not significantly related to changes in economic growth (GDP), while orthodox economists argue that they are. Stucturalists also hold that monetary authorities cannot control M3, whereas orthodox economists believe they can. To structuralists, when monetary authorities pursue an expansionary policy, the opposite effect is achieved. Orthodox economists counter this argument. The ADT test statistic against the McKinnon critical values was used and it was found (i) that money supply changes and inflation are significantly related to changes in economic growth, and (ii) whereas monetary authorities can control M3 through the repo rate, they cannot keep it within set targets.

Meeting the challenge of the work-life balance in the South African workplace

Abstract: The work-life balance (WLB) construct as a business imperative has been of growing concern in organisations outside South Africa for the past two decades, particularly given the pressure to create a sustainable global competitive advantage through human capital. Within the last decade this aspect has been prominent in various forums. However, no studies as yet provide insight into the applicability of WLB models to the South African workplace. The present article therefore explores the composition of a WLB system, and analyses constraints on its application under the conditions of the South African labour market.

The exchange rate, the trade balance and the J-curve effect in South Africa

Abstract: We find that for the period 1994-2011 there is robust statistical evidence that, in the long run, net exports are boosted by a weaker real effective exchange rate. However, this effect does not hold in the short run. We thus find empirical evidence supporting the J-curve effect for South Africa.

Consumer perceptions of supermarket service quality: Scale development and validation

Abstract: The retail industry remains one of the largest sectors in the global economy. In South Africa, retailing is one of the toughest and most competitive industries. The South African retail business environment is becoming increasingly hostile and unforgiving, with intense competition from both domestic and foreign companies (Terblanche, 1998: 1). The findings of this preliminary study do provide basic support for a three-factor structure for supermarket service quality in terms of reliability and validity. The reliability analysis, which followed the factor analysis, reflected coefficient α values ranging from 0.85 to 0.90, indicating high internal consistency among variables within each dimension. In today's saturated retail markets, retailersface increasing hurdles to attract and maintain customers.

Job characteristics and coping strategies associated with negative and positive work-home interference in a nursing environment

Abstract: The aim of this study is to determine which job characteristics and coping strategies predict negative and positive work-home interference (WHI) in the nursing environment. Random samples ( n =300) were taken of registered nurses in the Johannesburg, Klerksdorp, Krugersdorp, Potchefstroom and Pretoria regions. A self-constructed questionnaire was used to measure job characteristics. The Coping Strategy Indicator (CSI) was used to measure coping strategies, and the Survey Work-Home Interaction-Nijmegen (SWING) to measure WHI. The results show that time demands, pressure, role clarity and colleague support are the main job characteristics that predict negative WHI. Problem-solving coping predicts less negative WHI and avoidance coping predicts more negative WHI. Time demands, autonomy and role clarity are the main variables that predict positive WHI. Problem-solving coping is the only coping strategy that predicts positive WHI.

The relationship between marketing intelligence and strategic marketing

Abstract: Despite the importance attached to MI and other marketing information functions, surprisingly few studies have explicitly examined the relationship between MI and strategic marketing decision-making. This article reports on a study conducted with the aim of determining the relationship between marketing intelligence (MI) and strategic marketing in South African organisations. A quantitative survey was conducted among 166 South African marketing decision-makers. The findings suggest a substantial gap between the importance and availability of key types of MI. Marketing decision-makers found the traditional MI and marketing tools of great value in supporting marketing decision-making, but the value of several of the newer MI tools and technologies was less clear. An analysis of MI practices suggested that MI quality and particularly information and communication technology (ICT) support for MI are areas requiring further attention.