Journal ArticleDOI
Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States
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Hirschman as discussed by the authors discusses the responses to decline in firms, organizations, and states by Albert O. Hirschman, while in residence at the Center for Advanced Studies in the Behavioral Sciences at Stanford University.Abstract:
Summer 1994 272 Professor Hirschman wrote this book while in residence at the Center for Advanced Studies in the Behavioral Sciences at Stanford University. Reprinted by permission of the publishers from Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States by Albert O. Hirschman, Cambridge, Mass.: Harvard University Press, © 1970 by the President and Fellows of Harvard College.read more
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Psychological Conditions of Personal Engagement and Disengagement at Work
TL;DR: This article found that people can use varying degrees of their selves, physically, cognitively, and emotionally, in work role performances, which has implications for both their performance and their wellbeing.
Journal ArticleDOI
The American Customer Satisfaction Index: Nature, Purpose, and Findings
TL;DR: The American Customer Satisfaction Index (ACSI) as discussed by the authors is a new market-based performance measure for firms, industries, economic sectors, and national economies that measures the satisfaction of customers.
Book
Modernization, Cultural Change, and Democracy: The Human Development Sequence
TL;DR: The authors presented a model of social change that predicts how the value systems play a crucial role in the emergence and flourishing of democratic institutions, and that modernisation brings coherent cultural changes that are conducive to democratisation.
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Development of a measure of workplace deviance.
TL;DR: A broad, theoretically derived measure(s) of deviant behavior in the workplace found to have internal reliabilities of .81 and .78, respectively and verified that a 2-factor structure had acceptable fit.
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