Using AI to combat fraud in the voice channel

TLDR: In this paper , the authors show that identity is at the heart of most sophisticated criminal activity today, whether it's an attempt to defraud individuals by accessing their bank accounts, or a large-scale attack on an organization targeting huge volumes of data, and while most online channels have been continually strengthened to stay ahead of evolving criminal tactics, the voice channel has increasingly come to be seen as a vulnerable target.

Abstract: Whether it's an attempt to defraud individuals by accessing their bank accounts, or a large-scale attack on an organisation targeting huge volumes of data, identity is at the heart of most sophisticated criminal activity today. And while most online channels have been continually strengthened to stay ahead of evolving criminal tactics, the voice channel – another critical customer connection point – has increasingly come to be seen as a vulnerable target.