How can a web-based SLA system be used to improve customer quality assurance in providing IPTV services?
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A web-based SLA system can be used to improve customer quality assurance in providing IPTV services by efficiently managing and guaranteeing Service Level Agreements (SLAs) . The system can manage all hierarchical performance indicators, from raw device level performance indicators to key quality indicators, by analyzing various IPTV performance indicators and extending the DEN-ng information model . An architecture that uses an ontology and Semantic Web Rule Language can be implemented to manage SLAs and detect SLA violations . Additionally, a trusted Negotiation Broker (NB) framework can perform adaptive and intelligent bilateral bargaining of SLAs between a service provider and a service consumer based on each party's high-level business requirements . The NB framework uses intelligent agents to conduct negotiations and adapts decision functions during ongoing negotiations . By implementing these systems, web-based SLA systems can enhance customer quality assurance in providing IPTV services.
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Open access 01 Jan 2011 8 Citations | The provided paper does not mention a web-based SLA system or how it can be used to improve customer quality assurance in providing IPTV services. |
| The provided paper does not mention anything about using a web-based SLA system to improve customer quality assurance in providing IPTV services. | |
104 Citations | The provided paper does not mention anything about improving customer quality assurance in providing IPTV services. |
| The provided paper does not mention anything about a web-based SLA system being used to improve customer quality assurance in providing IPTV services. | |
23 May 2011 | The provided paper does not mention a web-based SLA system or how it can be used to improve customer quality assurance in providing IPTV services. |
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