How do supplier cost and service affect the overall quality of products received by buyers?
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Supplier costs and service play a crucial role in determining the quality of products received by buyers. The quality of products is directly impacted by supplier service quality, which leads to satisfaction and loyalty among buyers . Additionally, service quality positively influences product quality, ultimately affecting purchasing decisions . Moreover, buyers can manage product quality from suppliers through direct investment, incentivizing supplier quality improvement efforts, and controlling outgoing quality through inspection . Effective management of supplier quality involves various aspects such as choosing suppliers wisely, authorizing inspectors, and ensuring compliance with quality standards to enhance the overall quality of products received by buyers . In conclusion, supplier cost and service are integral factors that significantly influence the overall quality of products received by buyers.
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| Papers (4) | Insight |
|---|---|
30 May 2022 | Supplier service positively influences product quality, while supplier price also impacts product quality positively. Both service and price affect purchasing decisions through product quality. |
| Supplier cost influences product quality through centralized or decentralized decisions. Service quality is enhanced in centralized decision-making. Reference effect impacts costs and quality, suggesting decentralized decisions in high reference effect scenarios. | |
| Supplier service quality positively influences manufacturer service quality, leading to satisfaction and loyalty, ultimately impacting the overall quality of products received by buyers in supply chains of Indian SMEs. | |
| Supplier cost and service directly impact product quality. Effective supplier management, quality control plans, and communication of requirements ensure products meet standards, enhancing overall quality for buyers. |
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