How the platform influence persuasion of ad?4 answersThe platform's influence on persuasion of ads is multifaceted. Platforms can strategically use information to guide consumer search through product recommendations and influence sellers' targeted advertising decisions. Additionally, accurate prediction of user behavior and analysis of marketing campaign trends can help platforms identify quality campaigns, impacting user engagement and campaign influence. State intervention in platform design, like in China's Xuexi Qiangguo, showcases how platforms wield power through control modes, persuasion tactics, and user datafication, altering traditional market dynamics to state-citizen relations. Moreover, in political communication, persuasive techniques like topic repetition and alignment with preexisting attitudes are commonly employed on platforms like Facebook during electoral campaigns. These insights highlight the diverse ways platforms influence persuasion in advertising through user engagement, campaign trends, power dynamics, and persuasive techniques.
How does the use of social media platforms affect consumer engagement with brands?5 answersThe use of social media platforms has significantly impacted consumer engagement with brands. Social media provides customers with a simple method to express their thoughts and share their interactions with brands, which can have a big effect on a brand's reputation and influence potential customers. Social media platforms have become an integral part of people's daily lives and have greatly influenced the way consumers interact with brands and make purchasing decisions. It has increased exposure to products and services, influencing decision-making through social proof and personalization based on interests and preferences. Social media-based brand communities enhance consumer relationships, increase customer advocacy, and generate unique product and marketing ideas, leading to higher brand trust and positively influencing all brand equity dimensions. Social media marketing dimensions such as entertainment, personalization, and electronic word-of-mouth positively and significantly affect customer-brand engagement. Overall, social media has revolutionized consumer engagement with brands by providing a platform for interaction, information sharing, and building relationships.
What is the customer engagement and trust in platform economy? Why?5 answersCustomer engagement and trust in the platform economy are important factors that contribute to the success and sustainability of businesses. Customer engagement refers to the level of involvement and interaction between customers and the platform, while trust is the belief and confidence that customers have in the platform and its participants. Research shows that customer trust has a significant positive relationship with customer engagement and loyalty. Trust in blockchain technology and the community of blockchain users drives trust relationships in the platform economy. Different platforms employ various trust-building mechanisms based on their degree of social interaction, which influences the adequacy and use of these mechanisms. In the sharing economy, trust is formed through website quality, usability, and reliable behavior of service providers, leading to positive behavioral intentions. Customer engagement in the platform economy is driven by social interaction, technological factors (interactivity and system quality), and motivational factors (hedonic and utilitarian motivations and perceived value).
What are the main sources of engagement on a digital platform ?4 answersThe main sources of engagement on a digital platform include variables such as the number of "Likes", Share and Comment, as well as the direct sum of these variables. Additionally, engagement on a digital platform is influenced by factors such as format, content, moment of publication, and the involvement and participation of the administrators of the page. Furthermore, engagement is driven by platform resources and rules, platform value proposition, platform agents, customer needs, and other complementors' value propositions. Complementors' engagement behaviors include generating, networking, and synchronizing. The success of digital platforms in stimulating and controlling complementor engagement is attributed to the provision of Platform Boundary Resources (PBRs) by platform owners. These PBRs can be uniform or individual, reflecting their generalizability and scalability.
User engagement in social network platforms: what key strategic factors determine online consumer purchase behaviour?3 answersUser engagement in social network platforms is influenced by several key strategic factors that determine online consumer purchase behavior. These factors include consumer engagement, consumer's value perception, perceived risk, trust, social influence, social support, and value co-creation. These factors play a significant role in shaping consumers' purchasing intentions and behaviors in social commerce. Additionally, the level of trust and online perceived risk also impact consumer purchase decision-making in social commerce. Factors such as social support, seller uncertainty, and product uncertainty have been found to affect user behaviors and enhance users' purchase intentions in social shopping. Understanding these factors and their influence on user behavior can help platform businesses deepen user engagement and lead customers to make purchase decisions. Future research can further investigate the relationship among these factors and propose new models of user engagement in social network platforms.
Media platforms to increase customer engagement?2 answersSocial media platforms have become popular tools for businesses to increase customer engagement. These platforms allow customers to actively engage with brands by evaluating service performance, posting comments, and sharing content. Research has shown that customer engagement on social media is driven by factors such as satisfaction, positive emotions, and trust. Additionally, the design of social media brand platforms can stimulate customer sharing intentions, leading to increased engagement. To predict customer engagement on social media, frameworks have been developed that leverage individual behavior and network contextual information. Antecedents of customer engagement on social media include social links, ownership-value, search for information, involvement, and functionality. By utilizing these strategies and understanding the key elements and forms of customer engagement, businesses can effectively increase customer engagement on social media platforms.