How does the design of room fixtures and furnishings influence guest satisfaction in hotels?
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The design of room fixtures and furnishings has a significant impact on guest satisfaction in hotels. Guests expect a clean, safe, and comfortable stay, and the planning and design of guest rooms are vital to meet these expectations . Color design in hotel interiors also plays a role in influencing guests' emotional experiences. For example, rooms decorated in yellow have a pleasurable effect, while those decorated in gray have a calming effect . Additionally, the indoor environmental quality, including air parameters such as temperature, humidity, and carbon dioxide concentrations, affects guests' comfort and satisfaction. Maintaining satisfactory conditions and addressing issues such as high CO2 concentrations are important for ensuring guest comfort . Furthermore, the physical work environment, including the use of biophilic design elements, can positively impact employee well-being, motivation, and performance, indirectly contributing to guest satisfaction . Finally, the quality of linen, including cleanliness, comfort, and attractiveness, significantly influences guest satisfaction in terms of hotel services .
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