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How does the implementation of smart city technology impact citizen satisfaction and engagement with local government?

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The implementation of smart city technology significantly influences citizen satisfaction and engagement with local government. Studies show that citizen engagement is crucial for the success of smart city plans, with barriers identified when engagement is limited to specific stages of the planning process . Research emphasizes the importance of active communication and grassroots engagement to enhance public awareness and participation in smart city initiatives, promoting meaningful and equitable development . Furthermore, the level of citizens' participation has a positive correlation with the outcomes of smart sustainable cities, indicating that higher engagement leads to increased smart sustainable cities outcomes . Overall, citizen satisfaction and engagement are key factors in the successful implementation and sustainability of smart city technologies, highlighting the need for inclusive and participatory approaches in urban planning and governance.

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Book Chapter•DOI Smart Citizen in Smart City 14 Jun 2023	The paper discusses tools for enhancing citizen participation in local decision-making processes through smart city technologies, aiming to increase satisfaction and engagement with local government.
Open access•Journal Article•DOI An Unsustainable Smart City: Lessons from Uneven Citizen Education and Engagement in Thailand Phanaranan Sontiwanich, Chantinee Boonchai, Robert J. S. Beeton - Show less +2 more 17 Oct 2022-Sustainability 3 Citations	Uneven citizen education and engagement in smart city projects, like Phuket Smart City in Thailand, show disparities in awareness and willingness to participate, highlighting the need for improved communication and engagement strategies.
Open access•Journal Article•DOI The Impact of Citizens’ Participation Level on Smart Sustainable Cities Outcomes: Evidence from Saudi Arabia Abood Khaled Alamoudi, Rotimi Boluwatife Abidoye, Terence Y.M. Lam - Show less +2 more 26 Jan 2023-Buildings 2 Citations	The implementation of smart sustainable cities positively impacts citizen satisfaction and engagement by fostering accountability, transparency, participation, and inclusion, leading to higher outcomes.
Open access•Journal Article•DOI Residents’ Perceptions of Challenges Related to Implementation of Smart City Solutions by Local Government Małgorzata Mańka-Szulik, Dariusz Krawczyk, Krzysztof Wodarski - Show less +2 more 24 May 2023-Sustainability	Residents perceive challenges in identifying current smart city solutions but desire increased saturation. Effective communication through social consultations and online media can enhance citizen satisfaction and engagement with local government.
Open access•Journal Article•DOI Citizen Engagement in Smart City Planning: The Case of Living Labs in South Korea Yeon Woo Choi, Hyewon Yoon, Dong Keun Yoon - Show less +2 more 03 Apr 2023-Urban planning 1 Citations	Implementation of smart city technology impacts citizen satisfaction and engagement by utilizing living labs for inclusive urban planning, although barriers exist hindering full citizen involvement in the planning process.

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