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How does the role of a bartender impact the overall customer experience in a restaurant or bar setting?

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The role of a bartender significantly influences the customer experience in a restaurant or bar setting. Research suggests that the behavioral style of a bartender-robot can affect users' engagement and emotions, with an empathic style leading to more positive interactions . Personalized interactions with service robots positively impact people's perception of the robot, emphasizing the importance of privacy when sharing personal information in public spaces like bars . Nightlife establishments, including bars, can be venues for uncommitted sexual relationships, where bartenders may play a role in promoting such interactions, potentially influencing situations like sexual assault . Additionally, humanoid robot bartenders have been developed to handle multiple customers efficiently, with task success and dialogue efficiency being crucial for customer satisfaction in social settings .

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Proceedings Article•DOI Two people walk into a bar: dynamic multi-party social interaction with a robot agent Mary Ellen Foster, Andre Gaschler, Manuel Giuliani, Amy Isard, Maria Pateraki, Ronald P. A. Petrick - Show less +5 more 22 Oct 2012 100 Citations	The bartender's role impacts customer satisfaction in a dynamic, multi-party social setting. Factors like task success and dialogue efficiency significantly influence subjective satisfaction levels during interactions with the robot bartender.
Open access•Proceedings Article•DOI Investigating Customers’ Perceived Sensitivity of Information Shared with a Robot Bartender Alessandra Rossi, Giulia Perugia, Silvia Rossi - Show less +2 more 10 Nov 2021 4 Citations	The study focuses on customers' perceived sensitivity of information shared with a robot bartender in a public business like a bar, highlighting the importance of privacy in personalizing human-robot interactions.
Journal Article•DOI Impact of Tangible and Intangible Restaurant Attributes on Overall Experience: A Consumer Oriented Approach Kurtuluş Karamustafa, Pembe Ülker - Show less +1 more 18 May 2020-Journal of Hospitality Marketing & Management 20 Citations	Not addressed in the paper.
Proceedings Article•DOI Increasing Engagement with Chameleon Robots in Bartending Services Silvia Rossi, Elena Dell’Aquila, Davide Russo, Gianpaolo Maggi - Show less +3 more 01 Aug 2020	The behavioral style of a bartender-robot, such as empathic or entertaining, significantly influences customer engagement and positive emotions, enhancing the overall experience in a bar or restaurant setting.

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