How service quality effect customers revisit intention and satisfaction?
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Service quality plays a crucial role in influencing customers' revisit intention and satisfaction across various industries. Studies in marine tourism at Komodo National Park , logistics services , bakery cafes , and public sports facilities all highlight the positive impact of service quality on customer satisfaction and revisit intention. Specifically, service quality dimensions such as operational quality, resource quality, information quality, personal contact quality, and customization quality have been found to enhance customer satisfaction, leading to increased revisit intentions. Moreover, customer satisfaction was identified as a significant mediator between service quality and revisit intention, emphasizing the importance of delivering high-quality services to foster customer loyalty and encourage repeat business in diverse service sectors.
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| Papers (5) | Insight |
|---|---|
| Service quality significantly influences customer satisfaction and revisit intention in public sports facilities by enhancing service value and lowering perceived costs, ultimately increasing utility and encouraging return visits. | |
| Service quality, particularly reliability, tangibles, assurance, and empathy, significantly influences customer repurchase intention in cafes, with reliability being the most crucial factor for customer revisit intention and satisfaction. | |
| Service quality positively affects satisfaction and partially influences revisit intention in medium to large bakery cafes in Seoul. High satisfaction leads to a significant intention to revisit. | |
| Service quality, including operational, resource, information, personal contact, and customization qualities, positively impacts customer satisfaction and revisit intention in logistics services, mediated by customer satisfaction. | |
| Service quality positively influences domestic tourists' satisfaction and intention to revisit marine tourism in Komodo National Park, indicating a strong connection between service quality, satisfaction, and revisit intention. |
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