What are the key performance indicators used by the Ministry of Home Affairs to measure employee performance?
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The Ministry of Home Affairs uses the Balanced Scorecard (BSC) approach to measure employee performance. The BSC includes four perspectives: customer orientation, internal business process, financial support, and growth and learning. These perspectives are used to direct, monitor, and refine the performance of the organization towards strategic goals. The BSC approach is aimed at improving the alignment of strategies with operations and achieving maximum effectiveness of employees. All four perspectives of the BSC are considered equally important for enhancing employee performance. The financial support perspective is particularly important for planning, target setting, and as a basis for business in the organization. The use of the BSC in measuring employee performance has been found to be effective in improving performance in the Probation and After Care Service department of the Ministry of Home Affairs.
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2 Citations | The provided paper does not mention the Ministry of Home Affairs or any specific key performance indicators used by them to measure employee performance. |
Open access•Dissertation 14 Jan 2013 3 Citations | The paper does not provide specific information about the key performance indicators used by the Ministry of Home Affairs to measure employee performance. |
| The provided paper does not mention the specific key performance indicators used by the Ministry of Home Affairs to measure employee performance. |
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