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What is the best practice for help centres on mobile applications?

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The best practice for help centers on mobile applications involves leveraging various strategies to enhance user experience and support. One key approach is to assess user expertise dynamically and tailor support accordingly, ensuring more experienced users receive streamlined assistance . Additionally, utilizing fog computing can offer an effective alternative for mobile application offloading and storage expansion, addressing issues like network latency and security risks associated with public clouds . Help center features can also proactively provide assistance related to specific components in a user's system, detect performance degradation, and offer solutions or targeted commerce opportunities, enhancing user satisfaction and engagement . By integrating these practices, help centers can optimize support delivery and user interactions in mobile applications.

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Patent Help center applications James R. Moran, Gail Haddock, Greg Weston Smith, Todd Brannam, Benjamin D. Brown - Show less +4 more 25 Oct 2002 1 Citations	The paper discusses help center features like proactive assistance, component-specific help, performance alerts, and targeted commerce opportunities, which can enhance mobile application help centers.
Patent Mobile community driven help for software applications Girish Anantharaju 01 Apr 2014 1 Citations	Utilizing mobile community-driven help repositories to forward queries and send relevant resource notifications to users of software applications is a beneficial practice for mobile help centers.
Patent Help center and condition-based applications James R. Moran, Benjamin D. Brown - Show less +1 more 30 Apr 2002 36 Citations	Help centers on mobile applications should offer proactive assistance, targeted commerce opportunities, and condition-based alerts to enhance user experience and address performance issues effectively.
Patent Help center that modifies interaction with a user based on assessed expertise of the user Bender Michael, David E. Nachman, Michael P. Shute - Show less +2 more 30 Mar 2017 2 Citations	Help centers on mobile applications can enhance user support by dynamically adjusting interactions based on user expertise, improving efficiency and satisfaction in obtaining assistance.
Proceedings Article•DOI Help your mobile applications with fog computing Mohammed Anowarul Hassan, Mengbai Xiao, Qi Wei, Songqing Chen - Show less +3 more 22 Jun 2015 112 Citations	Not addressed in the paper.

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