Which research topic is relevant for factors affecting telecommunication service quality ?
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Factors affecting telecommunication service quality is a relevant research topic. The studies conducted by T. Busayo and Olusola Esther Igbekoyi , Annisa Kesy Garside, Adhi Nugraha, and Amelia Khoidir , and Mbarek Rahmoun all focus on identifying and evaluating these factors. T. Busayo and Olusola Esther Igbekoyi's study specifically examines the effect of AI technologies, such as data mining, machine learning, and chatbots, on service quality in the telecommunications industry . Annisa Kesy Garside, Adhi Nugraha, and Amelia Khoidir's study utilizes the Simultaneous Importance-Performance Analysis (SIPA) model and the modified Kano model to evaluate and prioritize service attributes for telecommunication companies . Mbarek Rahmoun's study investigates the factors that may affect customer satisfaction in the telecommunications industry in Tunisia . These studies provide valuable insights for improving service quality in the telecommunication sector.
Answers from top 4 papers
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| Papers (4) | Insight |
|---|---|
| The relevant research topic for factors affecting telecommunication service quality is the identification of important factors and prediction of online service satisfaction for mobile phone users. | |
| The relevant research topic for factors affecting telecommunication service quality is the impact of service quality dimensions on customer satisfaction in the telecommunication sector. | |
| The paper discusses the integration of the SIPA and modified Kano models to evaluate and prioritize service attributes for telecommunication companies in Indonesia. It does not specifically mention factors affecting telecommunication service quality. | |
| The relevant research topic for factors affecting telecommunication service quality is the empirical study conducted in the paper. |
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