Showing papers on "Emotional labor published in 1989"
TL;DR: In this article, the authors define emotional labour as the labour involved in dealing with other peoples' feelings, a core component of which is the regulation of emotions, and suggest that emotional labour can be defined as a form of manual labour.
Abstract: I define emotional labour as the labour involved in dealing with other peoples' feelings, a core component of which is the regulation of emotions. The aims of the paper are firstly to suggest that ...
743 citations
TL;DR: This article found that even within the same occupation workers may find some emotional labor alienating, but other emotional labor bearable or even enjoyable, while criminals discounted criminals' emotional displays as inauthentic, redefined their emotional labor as relevant to catching criminals, and turned the encounters into a game.
Abstract: Sociologists have conceived of emotional labor as alienating. In-depth interviews with general investigative detectives revealed that even within the same occupation workers may find some emotional labor alienating, but other emotional labor bearable or even enjoyable. The detectives we studied disliked their encounters with victims, but enjoyed their encounters with criminals. The detectives discounted criminals' emotional displays as inauthentic, redefined their emotional labor as relevant to catching criminals, and turned the encounters into a game. They could not, however, transform their uncomfortable encounters with victims into a positive experience.
204 citations
TL;DR: The roles and responsibilities of the social worker as a member of the interdisciplinary hospice team are described and the components of the family assessment are enumerated.
Abstract: This paper describes the principal contributions of the hospice social worker. It enumerates professional duties of the social worker and the components of the family assessment. It describes the r...
12 citations
Journal Article•
1 citations