Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse

Contents: Preface. Introduction. Apologia, Social Drama, and Public Ritual. Legality and Liability. Apologetic Ethics (written with Sandra L. Borden). Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities. Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits. Institutional Apologies: Institutional, Religious, and Governmental. Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism.

https://gendocs.ru/docs/35/34393/conv_1/file1.pdf

Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing

What makes crisis response strategies work? The impact of crisis involvement and message framing

In this article, we develop an analytical perspective to examine how an organization's mode of being is constituted and experienced through ongoing processes of communication. To show the use and implications of this perspective, we analyze how members and partners of Medecins Sans Frontieres (MSF, a.k.a.`Doctors Without Borders'), a renowned humanitarian organization, coproduce and problematize the presence of their organization in the Democratic Republic of the Congo, Africa.

The coproduction of organizational presence: A study of Médecins Sans Frontières in action

https://cyberleninka.org/article/n/192092.pdf

Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident

There is much less agreement about the characteristics defining organizational apologia/crisis response than in the case of clearly defined categories such as the eulogy. This lack of agreement can be traced to two conflicting purposes served by the category (image repair and image maintenance) and also the fact that the organizational apologist faces much greater situational variation than in other well-defined categories. This article confronts these difficulties by proposing a reconceptualization of organizational apologia. Drawing on argument field theory, we argue that all organizational apologia must use one or more of four strategies to protect the image of the organization. Regarding image repair, the article proposes a research agenda for identifying the situational characteristics that characterize well-defined subgenres.

On Organizational Apologia: A Reconceptualization

Toward prescription: Testing the rhetoric of atonement's applicability in the athletic arena

Theorists focusing on organizational apologia or crisis response have developed broad typologies describing strategies available to organizational actors in a crisis situation, but have failed to describe specific strategic patterns as in other genres. A recent essay explains this situation based on the existence of two somewhat contrasting purposes in organizational apologia (image maintenance and image repair), and argues the best approach is to identify subgenres within the larger category. The present essay uses the Ford/Firestone tread separation crisis to build a case for the existence of a subgenre of interorganizational conflict, a subgenre in which two organizations functioning as strategic partners are each threatened. The essay concludes by arguing a crisis involving strategic partners, in which neither is willing to assume sole responsibility for the crisis, will develop through three predictable stages.

The Rhetoric of Interorganizational Conflict: A Subgenre of Organizational Apologia

In recent years, the need to study the communication challenges schools face during crises has become essential. The current study included semi-structured interviews with 56 crisis team members from 21 P–12 districts. Participants identified the social media challenges and strategies districts employ during crisis events. Implications for scholars and P–12 administrators are discussed.

Social Media and Active Shooter Events: A School Crisis Communication Challenge

In recent years, the need to understand and identify effective data-driven strategies for the communication challenges faced by schools associated with school shootings has become paramount. The current study reports findings from 10 face-to-face interviews conducted with school crisis team members at the P–12 level who experienced school shooting events. The findings, which extend discourse of renewal theory, identify six primary communication-related challenges that districts face postcrisis and offer effective strategies for overcoming these challenges.

Angela M. Jerome

Papers

On Organizational Apologia: A Reconceptualization

Toward prescription: Testing the rhetoric of atonement's applicability in the athletic arena

The Rhetoric of Interorganizational Conflict: A Subgenre of Organizational Apologia

Social Media and Active Shooter Events: A School Crisis Communication Challenge

Analyzing Postcrisis Challenges and Strategies Associated With School Shootings: An Application of Discourse of Renewal Theory