Of the numerous factors believed to influence MIS success, the area of individual differences has by far been the most extensively studied. This paper synthesizes the findings of empirical investig...

Individual differences and mis success: a review of the empirical literature*

This article proposes a framework to explore the nature, scope, and content of the evolving topic of Decision Support Systems (DSS). The first part of the framework considers (a) three levels of technology which have been designated DSS, (b) the developmental approach that is evolving for the creation of a DSS, and (c) the roles of several key types of people in the building and use of a DSS. The second part develops a descriptive model to assess the performance objectives and the capabilities of a DSS as viewed by three of the major participants in their continued development and use. The final section outlines several issues in the future growth and development of a DSS as a potentially valuable type of information system in organizations.

A framework for the development of decision support systems

This article proposes a framework to explore the nature, scope, and content of the evolving topic of Decision Support Systems (DSS). The first part of the framework considers (a) three levels of technology which have been designated DSS, (b) the developmental approach that is evolving for the creation of a DSS, and (c) the roles of several key types of people in the building and use of a DSS. The second part develops a descriptive model to access the performance objectives and the capabilities of a DSS as viewed by three of the major participants in their continued development and use. The final section outlines several issues in the future growth and development of a DSS as a potentially valuable type of information system in organizations.

A framework for the development of decisoin support systems

:End-user computing is one of the most significant phenomena to occur in the information systems industry in the last ten years [10, 39]. This paper attempts to identify those variables that affect the success or failure of end-user computing within an organization. The variables are classified as controllable, partially controllable, or uncontrollable. A conceptual scheme originally suggested by Ein-Dor and Segev [24] is adopted and applied to end-user computing. Previous research on end-user computing is reviewed and several propositions relating organizational variables to the success of end-user computing are suggested.

Organizational factors affecting the success of end-user computing

Effect of social commerce factors on user purchase behavior

Interactive problem-solving is defined as user/machine dialogues to identify and solve problems with imprecise solution criteria. Although high payoffs from interactive problem-solving systems have been predicted, few such systems are in use. A key problem is the lack of understanding of the requirements of the potential users. This paper presents the results of case studies of the use of an interactive problem-solving system. Based on observations from these case studies, a list of user characteristics have been compiled relating to user behavior (e.g., data user and problem solving methods) and user requirements (e.g., the need for involvement in the solution process).

Case studies of end user requirements for interactive problem-solving systems

Interactive problem-solving is defined us user/machine dialogues to identify and solve proh/ems with hnprecise solution criteria. Although high pa.voffs from interactive problem-solvlng systems have been predicted, few such systems are in use. A key problem is the lack of under- standing o( the requirements of the potential users. This paper presents the results o( case studies o( the use o( an interacti~'e problem.solving system. Based on observa- tions from these case studies, a list of user characteristics have been compiled relating to user behavior (e.g.. data use and problem-solving methodsl and user requirements (e.g.. the need for involvement in the solution process/.

Barbara F. Grace

Papers

Case studies of end user requirements for interactive problem-solving systems

Case Studies of End User Requirements for Interactive Systems