C
Carmen Camarero
Researcher at University of Valladolid
Publications - 55
Citations - 2897
Carmen Camarero is an academic researcher from University of Valladolid. The author has contributed to research in topics: Context (language use) & Visitor pattern. The author has an hindex of 25, co-authored 54 publications receiving 2451 citations. Previous affiliations of Carmen Camarero include University of Burgos.
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Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center.
Carmen de Rojas,Carmen Camarero +1 more
TL;DR: In this paper, the authors examined how expectations, experiences, and satisfaction are related in the context of cultural tourism and the services provided by cultural organizations, and proposed a model that combines two complementary approaches in the analysis of satisfaction.
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Towards a new approach of destination loyalty drivers: satisfaction, visit intensity and tourist motivations
TL;DR: In this article, the authors explored the linear and non-linear effects of previous experiences in a tourist destination (satisfaction and visit intensity) on the intention to return and to make a positive recommendation to others.
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The mediating effect of satisfaction on consumers' switching intention
TL;DR: In this paper, the mediating effect of customer satisfaction on consumers' switching intention has been studied. But the authors focus on individual variables that have immediate effects on consumers" intentions or behaviors, rather than analyzing it as a complex phenomenon.
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Analysing firms' failures as determinants of consumer switching intentions
TL;DR: In this article, the authors provide evidence of customer switching intentions as a complex phenomenon involving a series of firm actions and factors relating to the purchase situation or the consumer that also play an important role as moderators in the dissolution process.
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Relationship orientation or service quality
TL;DR: In this paper, the complementary effects of relationship and service quality orientations on market and economic performance and their mediating role in the relationship between market orientation and performance were analyzed for financial and insurance companies.