A system is disclosed in which a wireless device is monitored and maintained over a network. One embodiment of the system comprises a wireless device including: a service to maintain data objects, provide messaging capability, and provide data access capability on behalf of a user of the wireless device; and a rules engine communicatively coupled to the service to execute a set of rules transmitted to the wireless device from a server, the set of rules to instruct the rules engine to gather information related to the wireless device and to take action on the wireless device based on the gathered information.

System and method for monitoring and maintaining a wireless device

This invention discloses a system and method for selective erasure, encryption and or copying of data on a remote device if the remote device has been compromised or the level of authorization of a roaming user in charge of the remote device has been modified.

System and method for preventing access to data on a compromised remote device

Methods, systems, and apparatus, including medium-encoded computer program products, for managing an application execution environment on a computer. One or more aspects of the subject matter described in this specification can be embodied in one or more methods of managing an application execution environment comprising a cross-platform application program interface to provide services to applications that run in the application execution environment, the one or more methods including: maintaining associations between the applications and different versions of the application execution environment installed on a computer, where the associations indicate in which of the different versions of the application execution environment the applications run; and managing the different versions of the application execution environment on the computer based on the associations between the applications and the different versions of the application execution environment in which the applications run.

Application tracking for application execution environment

A policy engine generates configlets that are vendor-neutral, vendor-specific or both, based on a selected target level and a selected device/device group. A translator translates and combines the configlets to form vendor-dependent configuration files. The policy engine generates the configlets using policies associated with the selected target level and its sub-target levels, as defined by a target level hierarchy. A policy includes at least a condition, and an action which the policy engine performs if the condition is true. In performing the action, the policy engine typically writes to at least a partial configlet. A policy may further include a verification clause, which is used to verify a running configuration. Policy dependencies may also be defined such that where a second policy is dependent on a first policy, the second policy must be evaluated after the first policy. This is necessary, where, for example, the first policy generates and stores a value to be used by the second policy. Policies are small programs written as small programs. A configlet hierarchy is defined, such that a child configlet inherits properties which it does not define from its parent. A mapping function maps infrastructure data in a first format to a second format, so that the second format is recognizable by the policy engine. A loader batches, schedules and loads a configuration file to its intended device. Upon replacing a first device using a first configuration format with a second device using a second configuration format, the first device's configuration is read in or uploaded and reverse-translated into configlets. The configlets are then translated into a configuration formatted for the second device. The system retains device logins and passwords in encrypted format. A user desiring to connect to a device must log in to the system instead. The system in turn logs in or connects to the device and passes information back and forth between the user and the device, as if the user were logged directly into the device.

Network configuration manager

A system and method for communicating with network devices without regard to the device type and/or manufacturer is described. In one embodiment, the present invention provides a global graphical user interface (GUI) for communicating with various network devices. The global GUI includes an intuitive interface driven by a template library. For each device type and each device manufacturer, this template library can store both the attribute fields required for device configuration and the format for communicating those attribute fields. When a network administrator wants to communicate with a particular network device, the template associated with that device can be retrieved from the template library. The network administrator can then populate the attribute fields of that template with the appropriate data. This attribute data can be formatted and provided to the network device.

System and method for configuring a network device

Method and apparatus for upgrading a software on a customer system are provided. In one embodiment, a method for upgrading a software on a customer system comprises: receiving, by a supplier system, a software inventory from the customer system; verifying one or more business contracts for the software inventory utilizing one or more databases connected to the supplier system; and determining one or more software upgrade releases for the software inventory utilizing a product topology database connected to the supplier system.

Method and apparatus for automating software upgrades

The present invention provides methods and a computer-readable program for providing autonomic, event driven upgrade maintenance of one or more software modules residing on a computer system. In a preferred embodiment, a method begins by detecting a predefined triggering event on the computer system indicative of a potential maintenance issue. Next the computer system connects to an upgrade management server, where the upgrade maintenance server creates a list of recommended upgrade modules to download to the computer system, the list based upon the triggering event and a set of selection policies. The method then downloads the list of recommended upgrade modules from the upgrade management server to the computer system, and selectively installs upgrade modules chosen from the list of recommended upgrade modules on the computer system. The user is then notified of the status of the upgrade maintenance operation.

Computer application and methods for autonomic upgrade maintenance of computer hardware, operating systems and application software

An apparatus, program product, and method utilize a dynamic, automated, extensible and flexible intelligent agent-based product support “framework” to facilitate the provision of product support services to customers of computer-related products. Agent platforms are utilized on both a customer computer and a product support computer, with different agents configured to execute on one or both of such computers. Automated analysis and/or creation of remedial actions, based upon cross-customer operational data, and often relying upon intelligent agents for many or all of such actions, may be used to decrease product support personnel burden and effort. Publishing control may be provided to limit distribution of certain intelligent agents, as may multi-agent remediation of undesirable operational conditions, where agents from multiple parties collectively address a problem experienced by a customer.

Product support of computer-related products using intelligent agents

An apparatus, program product, and method utilize distribution control information associated with intelligent agents to manage the distribution of such intelligent agents Such distribution management may be incorporated into a dynamic, automated, extensible and flexible intelligent agent-based product support “framework” to facilitate the provision of product support services to customers of computer-related products In such a framework, agent platforms may be utilized on both a customer computer and a product support computer, with different agents configured to execute on one or both of such computers

Carol Ann Egan

Papers

Method and apparatus for automating software upgrades

Computer application and methods for autonomic upgrade maintenance of computer hardware, operating systems and application software

Product support of computer-related products using intelligent agents

Distribution management of intelligent agents using distribution control information