The inherent nature of social media content poses serious challenges to practical applications of sentiment analysis. We present VADER, a simple rule-based model for general sentiment analysis, and compare its effectiveness to eleven typical state-of-practice benchmarks including LIWC, ANEW, the General Inquirer, SentiWordNet, and machine learning oriented techniques relying on Naive Bayes, Maximum Entropy, and Support Vector Machine (SVM) algorithms. Using a combination of qualitative and quantitative methods, we first construct and empirically validate a gold-standard list of lexical features (along with their associated sentiment intensity measures) which are specifically attuned to sentiment in microblog-like contexts. We then combine these lexical features with consideration for five general rules that embody grammatical and syntactical conventions for expressing and emphasizing sentiment intensity. Interestingly, using our parsimonious rule-based model to assess the sentiment of tweets, we find that VADER outperforms individual human raters (F1 Classification Accuracy = 0.96 and 0.84, respectively), and generalizes more favorably across contexts than any of our benchmarks.

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VADER: A Parsimonious Rule-based Model for Sentiment Analysis of Social Media Text

How to ... be a reflective practitioner.

Sentiment analysis algorithms and applications: A survey

Recent years have witnessed a proliferation of large-scale knowledge bases, including Wikipedia, Freebase, YAGO, Microsoft's Satori, and Google's Knowledge Graph. To increase the scale even further, we need to explore automatic methods for constructing knowledge bases. Previous approaches have primarily focused on text-based extraction, which can be very noisy. Here we introduce Knowledge Vault, a Web-scale probabilistic knowledge base that combines extractions from Web content (obtained via analysis of text, tabular data, page structure, and human annotations) with prior knowledge derived from existing knowledge repositories. We employ supervised machine learning methods for fusing these distinct information sources. The Knowledge Vault is substantially bigger than any previously published structured knowledge repository, and features a probabilistic inference system that computes calibrated probabilities of fact correctness. We report the results of multiple studies that explore the relative utility of the different information sources and extraction methods.

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Knowledge vault: a web-scale approach to probabilistic knowledge fusion

Among different recommendation techniques, collaborative filtering usually suffer from limited performance due to the sparsity of user-item interactions. To address the issues, auxiliary information is usually used to boost the performance. Due to the rapid collection of information on the web, the knowledge base provides heterogeneous information including both structured and unstructured data with different semantics, which can be consumed by various applications. In this paper, we investigate how to leverage the heterogeneous information in a knowledge base to improve the quality of recommender systems. First, by exploiting the knowledge base, we design three components to extract items' semantic representations from structural content, textual content and visual content, respectively. To be specific, we adopt a heterogeneous network embedding method, termed as TransR, to extract items' structural representations by considering the heterogeneity of both nodes and relationships. We apply stacked denoising auto-encoders and stacked convolutional auto-encoders, which are two types of deep learning based embedding techniques, to extract items' textual representations and visual representations, respectively. Finally, we propose our final integrated framework, which is termed as Collaborative Knowledge Base Embedding (CKE), to jointly learn the latent representations in collaborative filtering as well as items' semantic representations from the knowledge base. To evaluate the performance of each embedding component as well as the whole system, we conduct extensive experiments with two real-world datasets from different scenarios. The results reveal that our approaches outperform several widely adopted state-of-the-art recommendation methods.

Collaborative Knowledge Base Embedding for Recommender Systems

Machine learning about language can be improved by supplying it with specific knowledge and sources of external information. We present here a new version of the linked open data resource ConceptNet that is particularly well suited to be used with modern NLP techniques such as word embeddings. ConceptNet is a knowledge graph that connects words and phrases of natural language with labeled edges. Its knowledge is collected from many sources that include expert-created resources, crowd-sourcing, and games with a purpose. It is designed to represent the general knowledge involved in understanding language, improving natural language applications by allowing the application to better understand the meanings behind the words people use. When ConceptNet is combined with word embeddings acquired from distributional semantics (such as word2vec), it provides applications with understanding that they would not acquire from distributional semantics alone, nor from narrower resources such as WordNet or DBPedia. We demonstrate this with state-of-the-art results on intrinsic evaluations of word relatedness that translate into improvements on applications of word vectors, including solving SAT-style analogies.

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ConceptNet 5.5: An Open Multilingual Graph of General Knowledge

The Web holds valuable, vast, and unstructured information about public opinion. Here, the history, current use, and future of opinion mining and sentiment analysis are discussed, along with relevant techniques and tools.

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New Avenues in Opinion Mining and Sentiment Analysis

Machine learning about language can be improved by supplying it with specific knowledge and sources of external information. We present here a new version of the linked open data resource ConceptNet that is particularly well suited to be used with modern NLP techniques such as word embeddings. 
ConceptNet is a knowledge graph that connects words and phrases of natural language with labeled edges. Its knowledge is collected from many sources that include expert-created resources, crowd-sourcing, and games with a purpose. It is designed to represent the general knowledge involved in understanding language, improving natural language applications by allowing the application to better understand the meanings behind the words people use. 
When ConceptNet is combined with word embeddings acquired from distributional semantics (such as word2vec), it provides applications with understanding that they would not acquire from distributional semantics alone, nor from narrower resources such as WordNet or DBPedia. We demonstrate this with state-of-the-art results on intrinsic evaluations of word relatedness that translate into improvements on applications of word vectors, including solving SAT-style analogies.

ConceptNet is a knowledge representation project, providing a large semantic graph that describes general human knowledge and how it is expressed in natural language. This paper presents the latest iteration, ConceptNet 5, including its fundamental design decisions, ways to use it, and evaluations of its coverage and accuracy.

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Representing General Relational Knowledge in ConceptNet 5

Cyberbullying (harassment on social networks) is widely recognized as a serious social problem, especially for adolescents. It is as much a threat to the viability of online social networks for youth today as spam once was to email in the early days of the Internet. Current work to tackle this problem has involved social and psychological studies on its prevalence as well as its negative effects on adolescents. While true solutions rest on teaching youth to have healthy personal relationships, few have considered innovative design of social network software as a tool for mitigating this problem. Mitigating cyberbullying involves two key components: robust techniques for effective detection and reflective user interfaces that encourage users to reflect upon their behavior and their choices.Spam filters have been successful by applying statistical approaches like Bayesian networks and hidden Markov models. They can, like Google’s GMail, aggregate human spam judgments because spam is sent nearly identically to many people. Bullying is more personalized, varied, and contextual. In this work, we present an approach for bullying detection based on state-of-the-art natural language processing and a common sense knowledge base, which permits recognition over a broad spectrum of topics in everyday life. We analyze a more narrow range of particular subject matter associated with bullying (e.g. appearance, intelligence, racial and ethnic slurs, social acceptance, and rejection), and construct BullySpace, a common sense knowledge base that encodes particular knowledge about bullying situations. We then perform joint reasoning with common sense knowledge about a wide range of everyday life topics. We analyze messages using our novel AnalogySpace common sense reasoning technique. We also take into account social network analysis and other factors. We evaluate the model on real-world instances that have been reported by users on Formspring, a social networking website that is popular with teenagers.On the intervention side, we explore a set of reflective user-interaction paradigms with the goal of promoting empathy among social network participants. We propose an “air traffic control”-like dashboard, which alerts moderators to large-scale outbreaks that appear to be escalating or spreading and helps them prioritize the current deluge of user complaints. For potential victims, we provide educational material that informs them about how to cope with the situation, and connects them with emotional support from others. A user evaluation shows that in-context, targeted, and dynamic help during cyberbullying situations fosters end-user reflection that promotes better coping strategies.

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Catherine Havasi

Papers

ConceptNet 5.5: An Open Multilingual Graph of General Knowledge

New Avenues in Opinion Mining and Sentiment Analysis

ConceptNet 5.5: An Open Multilingual Graph of General Knowledge

Representing General Relational Knowledge in ConceptNet 5

Common Sense Reasoning for Detection, Prevention, and Mitigation of Cyberbullying