Catherine S. Daus

TL;DR: In this paper, the authors discuss the potential for practical application in organizations within many broad human-resource functions such as selection, performance management, and training, as well as implications for more narrow domains like customer service.

TL;DR: A review of recent developments in two topical areas of research in contemporary organizational behavior: diversity and emotions is provided in this paper, where the authors identify four major topics: mood theory, emotional labor, affective events theory (AET), and emotional intelligence, and argue that developments in the four domains have significant implications for organizational research and the progression of the study of organizational behavior.

TL;DR: In this article, the authors present a brief summary of research in the field, and rebut arguments against the construct presented in this issue, and conclude that emotional intelligence is attracting deserved continuing research interest as an individual difference variable in organizational behavior related to the way members perceive, understand, and manage their emotions.

TL;DR: Results showed that average levels of pleasant mood over the 16 days and VIE beliefs about the job made significant and independent contributions to the prediction of overall job satisfaction and did so over and above the contribution of dispositional happiness.

TL;DR: In this article, the authors make the more specific case for their perspective, which is that ability-based models of emotional intelligence have value to add in the domain of organizational psychology.