Showing papers by "Cathy Hui-chun Hsu published in 2018"
TL;DR: The authors examined the attitudes and mentalities of Hong Kong residents towards Mainland Chinese tourists (MCTs) and revealed their underlying psychological mechanism, showing that unfavourable attitudes towards MCTs have exceeded neutral or positive attitudes.
58 citations
TL;DR: In this article, the mediating role of interpersonal trust in the relationship between customer participation and employee innovative behavior was investigated in a restaurant context, where a total of 514 valid questionnaires were collected from frontline employees or entry-level managers in 25 well-known restaurants.
Abstract: Purpose This research aims to investigate the influence of customer participation in services on the innovative behaviors of employees. Although previous studies have acknowledged the importance of customers in service innovation and investigated how customer participation in product development teams affect innovation, the effect of mandatory customer participation in services on the employee innovative behavior has not been examined. In addition to addressing such gap, this study proposed the mediating role of interpersonal trust in the relationship between customer participation and employee innovative behavior and then tested the hypotheses in a restaurant context. Design/methodology/approach A total of 514 valid questionnaires were collected from frontline employees or entry-level managers in 25 well-known restaurants (including 14 hotel and 11 freestanding restaurants) in Beijing, China. The relationships among customer participation, interpersonal trust, and employee innovative behavior were examin...
49 citations
TL;DR: Self-drive tourism differs from other types of tourism in many aspects, such as the importance of accessibility by roads and the attractiveness of multiple destinations along the way as mentioned in this paper. But self-drive travel is still relatively new.
Abstract: Self-drive tourism differs from other types of tourism in many aspects, such as the importance of accessibility by roads and the attractiveness of multiple destinations along the way. Little resear...
20 citations