C
Cathy Hui-chun Hsu
Researcher at Hong Kong Polytechnic University
Publications - 168
Citations - 9342
Cathy Hui-chun Hsu is an academic researcher from Hong Kong Polytechnic University. The author has contributed to research in topics: Tourism & Hospitality. The author has an hindex of 47, co-authored 162 publications receiving 7997 citations. Previous affiliations of Cathy Hui-chun Hsu include Iowa State University & Kansas State University.
Papers
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Alumni perspectives of an undergraduate hospitality curriculum
TL;DR: In this paper, the authors present the Alumni Perspectives of an Undergraduate Hospitality Curriculum, which is based on the University of Southern California (UCSU) curriculum.
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Developing Video Vignettes for Tourism Research: Protocol and Quality Indicators:
TL;DR: Video vignettes are information-rich stimuli using audio and visual presentations to elicit viewer responses as discussed by the authors, though rarely used in tourism research, messages delivered via video vignette are argu...
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Brand performance of Chinese domestic vs. international hotels: Perceptions of operators as well as domestic and foreign guests
TL;DR: In this article, the authors surveyed hotel operators and guests on their perception of brand performance of the hotel they managed and stayed at, respectively, and found that managers of internationally branded hotels were more positive about their brand performance than the guests were, whereas managers of domestically branded hotels had a similar, or sometimes lower, assessment of their own brand performance.
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Banding together in a festival context: Examining effects of a joint-stakeholder external service recovery
Karin Weber,Cathy Hui-chun Hsu +1 more
TL;DR: In this paper, the authors investigated the impact on festival-goers' evaluations and behavior of joint-stakeholder external service recoveries, in contrast to the prevalent focus on examining service recoveryies by a single stakeholder that caused the failure.