TABLE OF CONTENTS: 1. Introduction to I/O Psychology. 2. Job Analysis and Evaluation. 3. Legal Issues in Employee Selection. 4. Employee Selection: Recruiting and Interviewing. 5. Employee Selection: References and Testing. 6. Evaluating Selection Techniques and Decisions. 7. Evaluating Employee Performance. 8. Designing and Evaluating Training Systems. 9. Employee Motivation. 10. Employee Satisfaction and Commitment. 11. Organizational Communication. 12. Leadership. 13. Group Behavior and Conflict. 14. Organization Development. 15. Stress Management: Dealing with the Demands of Life and Work. Appendix: Working Conditions and Human Factors. Glossary. References. Name Index. Subject Index.

Industrial/organizational Psychology: An Applied Approach

Counseling as a social influence process: A review.

Websites are often the first or only interaction a consumer has with a firm in modern commerce. Because consumers tend to make decisions within the first few seconds of online interaction, the first impression given to users can greatly determine a website’s success. Leveraging Source Credibility Theory (SCT), we present a strategy for building credibility derived from a user’s initial impressions of a website, in online environments. We demonstrate that logos designed to communicate traits of credibility (i.e., expertise and trustworthiness) can trigger positive credibility judgments about the firm’s website, and that this increase in perceived credibility results in greater trust and willingness to transact with the firm. We additionally demonstrate distinct effects on consumers’ distrusting beliefs. The positive trust effects are magnified when the design of a website extends and complements the credibility-based logo design. Our practice-supporting model further indicates how website designers can methodically design logos and websites that nonverbally communicate credibility information within the first few moments of a website interaction.

A Picture is Worth a Thousand Words: Source Credibility Theory Applied to Logo and Website Design for Heightened Credibility and Consumer Trust

Websites are often the first or only interaction a consumer has with a firm in modern commerce. Because consumers tend to make decisions within the first few seconds of online interaction, the first impression given to users can greatly determine a website's success. Leveraging source credibility theory, a strategy is presented for building credibility derived from a user's initial impressions of a website, in online environments. The study demonstrates that logos designed to communicate traits of credibility (i.e., expertise and trustworthiness) can trigger positive credibility judgments about the firm's website and that this increase in perceived credibility results in greater trust and willingness to transact with the firm. In addition, the study demonstrates distinct effects on consumers’ distrusting beliefs. The positive trust effects are magnified when the design of a website extends and complements the credibility-based logo design. This practice-supporting model further indicates how website desig...

This article provides a review of published, counseling-relevant literature on the physical environment, with a focus on physical elements that may enhance or detract from the counseling process. Specifically, it describes environmental variables that are relevant to counseling, providing examples of their practical importance, and in several cases describes possible application to counseling settings. Finally, this article identifies research implications and proposes a 3-part future research agenda.

Cecil Stackpole

Papers

Desk Position, Interviewee Anxiety, and Interviewer Credibility: An Example of Cognitive Balance in a Dyad.

Interviewing as taught in American college and university speech departments