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Chrysanthos Dellarocas
Researcher at Boston University
Publications - 115
Citations - 15430
Chrysanthos Dellarocas is an academic researcher from Boston University. The author has contributed to research in topics: Reputation & Process (engineering). The author has an hindex of 48, co-authored 115 publications receiving 14333 citations. Previous affiliations of Chrysanthos Dellarocas include Massachusetts Institute of Technology & University of Maryland, College Park.
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Journal ArticleDOI
The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms
TL;DR: Online feedback mechanisms harness the bidirectional communication capabilities of the Internet to engineer large-scale, word-of-mouth networks as discussed by the authors, which has potentially important implications for a wide range of management activities such as brand building, customer acquisition and retention, product development and quality assurance.
Journal ArticleDOI
Exploring the value of online product reviews in forecasting sales: The case of motion pictures
TL;DR: This study shows that the addition of online product review metrics to a benchmark model that includes prerelease marketing, theater availability and professional critic reviews substantially increases its forecasting accuracy; the forecasting accuracy of the best model outperforms that of several previously published models.
Journal ArticleDOI
Introduction to the Special Issue—Social Media and Business Transformation: A Framework for Research
TL;DR: A broad research agenda for understanding the relationships among social media, business, and society is outlined and it is hoped that the flexible framework outlined will help guide future research and develop a cumulative research tradition in this area.
Proceedings ArticleDOI
Immunizing online reputation reporting systems against unfair ratings and discriminatory behavior
TL;DR: A set of mechanisms are proposed, which eliminate, or significantly reduce the negative effects of such fraudulent behavior, and can be easily integrated into existing online reputation systems in order to safeguard their reliability in the presence of potentially deceitful buyers and sellers.
Journal ArticleDOI
Tools for Inventing Organizations: Toward a Handbook of Organizational Processes
Thomas W. Malone,Kevin Crowston,Jintae Lee,Brian T. Pentland,Chrysanthos Dellarocas,George M. Wyner,John Quimby,Charles S. Osborn,Abraham Bernstein,George Herman,Mark Klein,Elissa O'Donnell +11 more
TL;DR: A novel theoretic al and empirical approach to analyzing processes at various levels of abstraction that allows people to explicitly represent the similarities among related processes and to easily find or generate sensible alternatives for how a given process could be performed.