C
Craig F. Palmer
Researcher at Bell Labs
Publications - 1
Citations - 549
Craig F. Palmer is an academic researcher from Bell Labs. The author has contributed to research in topics: Matching (statistics) & Call management. The author has an hindex of 1, co-authored 1 publications receiving 549 citations.
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Patent
Automatic call distribution based on matching required skills with agents skills
TL;DR: In this paper, the information needs of an incoming caller with the particular expertise of a telemarketing agent who handles such calls are matched by making a search for a match between the first caller skill number and an available agent possessing that skill.