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Dana Cojocarasu
Researcher at University of Oslo
Publications - 1
Citations - 83
Dana Cojocarasu is an academic researcher from University of Oslo. The author has contributed to research in topics: Service provider & Service level objective. The author has an hindex of 1, co-authored 1 publications receiving 81 citations.
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Managing violations in service level agreements
TL;DR: In this article, the authors focus on identifying particular penalty clauses that can be associated with an SLA, and identify how SLOs may be impacted by the choice of specific penalty clauses.