David Servera Francés

TL;DR: The aim of this work is to analyze the quality, satisfaction, and loyalty sequence in the logistic service delivery context, with the purpose of considering the role of information and communication technologies (ICT) in this chain of effects.

TL;DR: In this paper, the influence of technology on logistic service quality and its effects on firm results in terms of customer satisfaction and loyalty in different levels of the marketing channel is analyzed empirically in two different samples: 400 consumers and 304 distributors.

TL;DR: In this article, a causal model for the phenomenon of volunteerism in the organization of mega-tourism events is presented, which can be interpreted as a consumer experience that contains dimensions of value as exogenous variables and classic behavioural variables as endogenous variables.

TL;DR: In this paper, an empirical study is conducted in order to explore antecedents and consequences of logistics value, and results, provided by a structu- ral equation model, show that the use of Information Technology (IT), the benefits derived form the relationship ma- nagement, the logistics service quality, and the sacrifices associated to the delivery of logistics services contribute to logistics' value creation.

TL;DR: The presente trabajo pretende identificar los principales componentes de la calidad de servicio logistico, examinar la influencia de la intensidad tecnologica percibida sobre la calidity of servicio lópez-de-frío, and analizar los efectos sobre los resultados del establecimiento comercial en terminos de satisfaccion y lealtad del consumidor.