David Solnet

TL;DR: In this paper, the authors review what we know and don't know about Generation Y's use of social media and assess the implications for individuals, firms and society, and develop managerial implications and a research agenda.

TL;DR: In this paper, the authors highlight the immediate impacts of the COVID-19 pandemic on the hospitality workforce in situ between mid-April and June 2020 and question whether the situations faced by hospitality workers as a result of the pandemic are seed-change different from the precarious lives they normally lead or just a (loud) amplification of the "normal".

TL;DR: In this article, the authors analyzed data collected from 455 restaurant customers across five casual dining restaurants to gain insight into consumer attitudes towards, and willingness to pay more for, restaurants that engage in "green" practices.

TL;DR: In this article, the impact of the new generation of employees entering the hospitality workforce and the changes in management paradigms that will be required to successfully recruit, select, train and motivate Generation Y to achieve the goals of the organisation, given the strategic importance of human resource management in creating competitive and sustainable service organizations.

TL;DR: In this article, the authors present a critical review, purview and future view of workforce research in the tourism and hospitality workforce domain, and propose a tourism workforce taxonomy to guide the advancement of a more holistic approach to tourism workforce knowledge development.