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Dien D. Phan

Researcher at St. Cloud State University

Publications -  14
Citations -  495

Dien D. Phan is an academic researcher from St. Cloud State University. The author has contributed to research in topics: Software development & Business intelligence. The author has an hindex of 7, co-authored 14 publications receiving 481 citations.

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E-business development for competitive advantages: a case study

TL;DR: A study of e-business competitive advantage strategies using the success at Intel is presented, which shows that despite the rapid decline in stock values of many Internet related companies and the recession, Intel is still successful.
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A model of customer relationship management and business intelligence systems for catalogue and online retailers

TL;DR: The authors have had the rare opportunity of observing and interviewing employees and managers of three different management teams at three separate Fingerhut companies as they experimented with various ITs for their companies.
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Trading Partner Trust in B2B E-Commerce: A Case Study

TL;DR: E-commerce technology can be used to foster trust in B2B partnerships, but it cannot guarantee it and “soft skills” are just as crucial in cultivating trading partner trust.
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Empirical studies in software development projects: field survey and OS/400 study

TL;DR: The issues of management and control in large development projects and the results of an independent study on the development of the OS/400 RA development project, a very large software development project at IBM Corporation, Rochester, MN are presented.
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Managing software quality in a very large development project

TL;DR: Using measurement derived from the literature, this study was able to verify the high quality of the OS/400 software based on rigid quality assurance strategies used in the project.