How have Japanese companies become world leaders in the automotive and electronics industries, among others? What is the secret of their success? Two leading Japanese business experts, Ikujiro Nonaka and Hirotaka Takeuchi, are the first to tie the success of Japanese companies to their ability to create new knowledge and use it to produce successful products and technologies. In The Knowledge-Creating Company, Nonaka and Takeuchi provide an inside look at how Japanese companies go about creating this new knowledge organizationally. The authors point out that there are two types of knowledge: explicit knowledge, contained in manuals and procedures, and tacit knowledge, learned only by experience, and communicated only indirectly, through metaphor and analogy. U.S. managers focus on explicit knowledge. The Japanese, on the other hand, focus on tacit knowledge. And this, the authors argue, is the key to their success--the Japanese have learned how to transform tacit into explicit knowledge. To explain how this is done--and illuminate Japanese business practices as they do so--the authors range from Greek philosophy to Zen Buddhism, from classical economists to modern management gurus, illustrating the theory of organizational knowledge creation with case studies drawn from such firms as Honda, Canon, Matsushita, NEC, Nissan, 3M, GE, and even the U.S. Marines. For instance, using Matsushita's development of the Home Bakery (the world's first fully automated bread-baking machine for home use), they show how tacit knowledge can be converted to explicit knowledge: when the designers couldn't perfect the dough kneading mechanism, a software programmer apprenticed herself withthe master baker at Osaka International Hotel, gained a tacit understanding of kneading, and then conveyed this information to the engineers. In addition, the authors show that, to create knowledge, the best management style is neither top-down nor bottom-up, but rather what they call "middle-up-down," in which the middle managers form a bridge between the ideals of top management and the chaotic realities of the frontline. As we make the turn into the 21st century, a new society is emerging. Peter Drucker calls it the "knowledge society," one that is drastically different from the "industrial society," and one in which acquiring and applying knowledge will become key competitive factors. Nonaka and Takeuchi go a step further, arguing that creating knowledge will become the key to sustaining a competitive advantage in the future. Because the competitive environment and customer preferences changes constantly, knowledge perishes quickly. With The Knowledge-Creating Company, managers have at their fingertips years of insight from Japanese firms that reveal how to create knowledge continuously, and how to exploit it to make successful new products, services, and systems.

The knowledge-creating company

Praise for the Third Edition: "This is one of the best books available. Its excellent organizational structure allows quick reference to specific models and its clear presentation . . . solidifies the understanding of the concepts being presented."IIE Transactions on Operations EngineeringThoroughly revised and expanded to reflect the latest developments in the field, Fundamentals of Queueing Theory, Fourth Edition continues to present the basic statistical principles that are necessary to analyze the probabilistic nature of queues. Rather than presenting a narrow focus on the subject, this update illustrates the wide-reaching, fundamental concepts in queueing theory and its applications to diverse areas such as computer science, engineering, business, and operations research.This update takes a numerical approach to understanding and making probable estimations relating to queues, with a comprehensive outline of simple and more advanced queueing models. Newly featured topics of the Fourth Edition include:Retrial queuesApproximations for queueing networksNumerical inversion of transformsDetermining the appropriate number of servers to balance quality and cost of serviceEach chapter provides a self-contained presentation of key concepts and formulae, allowing readers to work with each section independently, while a summary table at the end of the book outlines the types of queues that have been discussed and their results. In addition, two new appendices have been added, discussing transforms and generating functions as well as the fundamentals of differential and difference equations. New examples are now included along with problems that incorporate QtsPlus software, which is freely available via the book's related Web site.With its accessible style and wealth of real-world examples, Fundamentals of Queueing Theory, Fourth Edition is an ideal book for courses on queueing theory at the upper-undergraduate and graduate levels. It is also a valuable resource for researchers and practitioners who analyze congestion in the fields of telecommunications, transportation, aviation, and management science.

Fundamentals of Queueing Theory

An overview of time-based and condition-based maintenance in industrial application

(1966). Mathematical Theory of Reliability. Journal of the Operational Research Society: Vol. 17, No. 2, pp. 213-215.

https://link.springer.com/content/pdf/10.1057%2Fjors.1966.43.pdf

Mathematical Theory of Reliability

Studies stochastic models of queueing, reliability, inventory, and sequencing in which random influences are considered. One stochastic mode--rl is approximated by another that is simpler in structure or about which simpler assumptions can be made. After general results on comparison properties of random variables and stochastic processes are given, the properties are illustrated by application to various queueing models and questions in experimental design, renewal and reliability theory, PERT networks and branching processes.

https://link.springer.com/content/pdf/10.1057%2Fjors.1984.224.pdf

Comparison Methods for Queues and Other Stochastic Models

Opportunistic policy for optimal preventive maintenance of a multi-component system in continuous operating units

Semantic annotations for web services discovery and composition

Impact of few failure data on the opportunistic replacement policy for multi-component systems

Review: Semantic web services: Standards, applications, challenges and solutions

When maintenance models are developed for complex continuous operating systems, with large production losses, it is important to take into account the maintenance duration, in order to provide an effective maintenance program. In this work, a preventive maintenance model is presented in order to coordinate the component replacements in a multi-component system. The model is based on the partial periodic renewal policy. At each partial renewal, a group of components to be replaced is defined. When all components are replaced simultaneously, we consider that the system undergoes an overhaul which resets it to the new state. Moreover, the model takes into account for non-negligible replacement times, where different assumptions are considered. The relevant effect of maintenance times on the optimal policy is clearly shown by the numerical results, provided by the application in an oil refinery.

Djamil Aïssani

Papers

Opportunistic policy for optimal preventive maintenance of a multi-component system in continuous operating units

Semantic annotations for web services discovery and composition

Impact of few failure data on the opportunistic replacement policy for multi-component systems

Review: Semantic web services: Standards, applications, challenges and solutions

Preventive maintenance scheduling for a multi-component system with non-negligible replacement time