https://www.hse.ru/data/816/479/1225/Oct%2019%20Cited%20%231%20Manage%20THE%20THEORY%20OF%20PLANNED%20BEHAVIOR.pdf

The theory of planned behavior

http://www.iowaaces360.org/uploads/1/0/9/2/10925571/relationship_of_childhood_abuse_and..._1998.pdf

Relationship of childhood abuse and household dysfunction to many of the leading causes of death in adults. The Adverse Childhood Experiences (ACE) Study

According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

The authors integrate theory developed in several disciplines to determine five cognitive processes through which industrial buyers can develop trust of a supplier firm and its salesperson. These p...

An Examination of the Nature of Trust in Buyer–Seller Relationships:

This paper discusses the role of individuals' beliefs about their abilities to competently use computers (computer self-efficacy) in the determination of computer use. A survey of Canadian managers and professionals was conducted to develop and validate a measure of computer self-efficacy and to assess both its impacts and antecedents. Computer self- efficacy was found to exert a significant influence on individuals' expectations of the outcomes of using computers, their emotional reactions to computers (affect and anxiety), as well as their actual computer use. An individual's self-efficacy and outcome expecta- tions were found to be positively influenced by the encouragement of others in their work group, as well as others' use of computers. Thus, self-efficacy represents an important individual trait, which moderates organizational influences (such as encouragement and support) on an individual's decision to use computers. Understanding self-efficacy, then, is important to the successful implementation of systems in organizations. The existence of a reliable and valid measure of self-efficacy makes assessment possible and should have implications for organizational support, training, and implementation.

https://www.jstor.org/stable/pdfplus/249688.pdf

Computer self-efficacy: development of a measure and initial test

Context effects in Internet surveys: New issues and evidence

Survey researchers have typically assumed that university sponsorship consistently increases response rates and reduces nonresponse error across different populations, but they have not tested the effects of utilizing different university sponsors to collect data from the same population. In addition, scholars have not examined how these effects differ for mixed-mode (web and mail) or mail-only data collection. To explore these questions, we conducted an experiment in spring 2012 with an address-based sample of residents from two states (Washington and Nebraska), using two university sponsors (Washington State University and the University of Nebraska�Lincoln) and two modes (a sequential �web-push� design versus a mail-only design). We found that within-state-sponsored surveys tended to obtain higher response rates than out-of-state-sponsored surveys for both �web-push� and mail-only designs. Our study also investigates the impacts of mode and sponsor on the representativeness of survey estimates.

/pdf/an-experimental-test-of-the-effects-of-survey-sponsorship-on-3le1qpb18h.pdf

An Experimental Test of the Effects of Survey Sponsorship on Internet and Mail Survey Response

Due to recent scholarly attention to visual design, much is known about the effects that specific design features have on web surveys, but little attention has been paid to the effects of overall screen design. Applying Norman's (2004) emotional design concepts to web survey design, we propose and test hypotheses related to potential detrimental impacts of poor screen aesthetics. To do so, we compare data collected from two versions of the same Student Experience Survey, an experimental design representing poor aesthetics and a control design representing good emotional design. By triggering negative visceral responses and, thus, emotional reactions, the experimental design is predicted to reduce data quality along four avenues: respondent cooperation, substantive response patterns, respondent commitment, and subjective survey experience. Sixteen of 30 total comparisons show reduced data quality on the experimental forms, and all avenues to quality data show some impact. These findings suggest that screen design aesthetics and emotional reactions can impact data quality, independent of survey content. However, the inconsistent results according to some indicators suggest the need for further research on screen design effects to hone our understanding.

/pdf/does-visual-appeal-matter-effects-of-web-survey-aesthetics-48alb6o5po.pdf

Does visual appeal matter? : effects of web survey aesthetics on survey quality

Latence de reponse comme indicateur d'optimisation de questionnaires sur le Web : En repondant aux questions, les repondants executent quatre etapes mentales : la comprehension, la recherche d'information, le jugement, et la selection de reponse. Ceux qui suivent soigneusement toutes les etapes sont appeles optimizers, tandis que ceux qui font moins d'efforts et sautent des etapes sont appeles satisficers. Dans cette etude, nous comparons la latence de reponse des optimizers et des satisficers en repondant a des questions d'evaluation de la personnalite posees sur un site Web. L'utilisation de la regression spline et le controle des variables possibles nous fournissent la preuve que les optimizers passent plus de temps que les satisficers en repondant a des questions dans la premiere section d'un questionnaire. On retrouve l'idee que des traitements cognitifs plus profond exigent plus d'efforts et prennent plus de temps. Nous montrons aussi que, a fure et a mesure qu'une passation progresse, les deux grou...

Response Latency as an Indicator of Optimizing in Online Questionnaires

Once individual questions have been created, much remains to be done before that list of questions can be considered a good questionnaire. Constructing a questionnaire requires that the designer find ways to relieve multiple tensions that if left unattended will produce poor results. Questions may need to be reordered so they make better sense to the respondent and reduce the likelihood of some sample members looking at the first items and deciding that the questionnaire does not apply to them. In addition slight modifications in the wording of individual questions may be needed to provide better connections across items so they become easier for the respondent to read. Also, whether one chooses to use the telephone, mail, web or another mode, will lead to some ways of asking and ordering questions being better than others. In this chapter we describe the process of turning individually crafted items into an engaging questionnaire that also reduces survey measurement and non-response error. In particular we discuss how and why the choice of survey mode (or modes) has become an increasingly important influence on the creation of useful questionnaires.

https://edithl.home.xs4all.nl/surveyhandbook/CH9%20Dillman.pdf

Don A. Dillman

Papers

Context effects in Internet surveys: New issues and evidence

An Experimental Test of the Effects of Survey Sponsorship on Internet and Mail Survey Response

Does visual appeal matter? : effects of web survey aesthetics on survey quality

Response Latency as an Indicator of Optimizing in Online Questionnaires

The Logic and Psychology of Constructing Questionnaires