According to one aspect of the present invention, a system is provided for implementing view caching in a framework to support web-based applications. The system comprising a set of server-side objects managed by an object manager (OM) running on a server. The system further comprises a set of browser-side objects running on a browser running on a client. The system also comprises a remote procedure call (RPC) mechanism and a notification mechanism to facilitate communication and synchronization between the browser-side objects and the server-side objects. The system additionally comprises a cache on the client to store layouts of views, wherein each view is a display panel consisting of a particular arrangement of applets.

Method, apparatus, and system for implementing view caching in a framework to support web-based applications

Methods, apparatus, and articles of manufacture for enabling keyboard accelerators (301) in software applications implemented via a browser application are disclosed herein. Keyboard accelerators are enabled by intercepting keyboard data (303) before it can be utilized by the browser application for its own purposes, such as initiation of a keyboard accelerator native to the browser application. The intercepted keyboard data is evaluated (305) to determine whether it corresponds to a defined remote application keyboard accelerator, and if so, then a remote application function module (309) is called to implement the feature mapped to the particular identified keyboard accelerator. The keyboard data may then be removed from an event queue or otherwise deleted such that the browser application continues to be executed without reference thereto.

Methods and apparatus for enabling keyboard accelerators in applications implemented via a browser

In one embodiment, the invention of a computing system comprising a World Wide Web application (200, 210) with a user interactive record field is described. The record field receives a record field entry. The application receives a context change request. Responsive to the context change request, the application dynamically transmits the record field entry to a server (255) for storage in a database (290).

Computing system and method to implicity commit unsaved data for a world wide web application

The specification discloses a method of doing business over the public Internet, particularly, a method which enables access to legacy management tools used by a telecommunications enterprise in the management of the enterprise business to the enterprise customer, to enable the customer to more effectively manage the business conducted by the customer through the enterprise, this access being provided over the public Internet. This method of doing business is accomplished with one or more secure web servers which manage one or more secure client sessions over the Internet, each web server supporting secure communications with the client workstation; a web page backplane application capable of launching one or more management tool applications used by the enterprise. Each of the management tool applications provide a customer interface integrated within said web page which enables interactive Web/Internet based communications with the web servers; each web server supports communication of messages entered via the integrated customer interface to one or more remote enterprise management tool application servers which interact with the enterprise management tool applications to provide associated management capabilities to the customer.

Integrated business system for web based telecommunications management

A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers located in a firewalled demilitarized zone (DMZ) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public Internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser. The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment. In addition, customers may provision hierarchies for their business; create, modify or delete agent pools; manipulate capacity tables; and define quota schemes, value lists and schedule tables, all at the customer site via the Web-enabled workstation. The present invention also enables the customers to view near real-time displays of call center ACD statistics and peg counts based on routing rules, as well as, run provisioning and statistical reports on provisioning and statistical data and also to extract the data for further analysis. Additionally, the present invention supports foreign language and branding features on a graphical user interface. An infrastructure is provided which enables secure initiation, acquisition, and presentation of the call manager functionalities to customers from any computer workstation having a web browser and located anywhere in the world.

Integrated customer web station for web-based call management

An integrated system of user interfaces (20) is provided for communicating with remote services. A backplane architecture controls and manages the user interfaces by instantiating, launching, overseeing and closing the user interfaces associated with a plurality of applications residing in a plurality of remote servers (24, 26, 28, 31, 32, 34, 52). Each application communicates with one another and with the backplane via messaging interfaces.

Graphical user interface for web enabled applications

A Web/Internet based reporting system provides a common GUI enabling the requesting, customizing, scheduling and viewing of various types of reports generated by different server applications and/or application platforms. The reporting system includes a report manager, report scheduler and report requestor applications capable of defining, creating, managing and tracking specific reports that are available to customers in accordance with customer entitlements. Metadata messaging employed to enable specific report option presentation, report customization and report execution/scheduling options. A Web-based system infrastructure is provided that enables the acquisition and secure presentation of customer reports to customers from any client browser application.

Integrated proxy interface for web based report requester tool set

A network management system allows a customer to manage communications services using a web server that communicates with a client web browser. The client is able to view information associated with various communications systems and services via the client web browser. The client is also able to submit requests for changes in service to the web server.

Integrated customer interface system for communications network management

A network management system allows a customer of a communications service provider to manage communications services using a web server that communicates with a client web browser. The customer is able to view information associated with various communications systems and services via the client web browser. The customer is also able to submit requests for changes in service to the web server.

Edward Schwarz

Papers

Graphical user interface for web enabled applications

Integrated proxy interface for web based report requester tool set

Integrated customer interface system for communications network management

Customer interface system for managing communications services including toll free services