Fabiane Letícia Lizarelli

TL;DR: In this paper, the authors analyzed the financial and economic performance of companies listed in the Corporate Sustainability Index in comparison with the performance of the companies listed on the Sao Paulo Stock Exchange Index.

TL;DR: In this paper, the authors present the results of a pilot survey highlighting the most common reasons for process improvement project failures, including resistance to change, lack of commitment and support from top management and incompetent teams.

TL;DR: In this article, the authors presented the outcomes of an action research that analyzed and developed leadership practices, using the lean leadership model for developing people as reference and considering the factors: to promote employees self-development; to coach and develop employees; to support daily kaizen; to create vision and align goal.

TL;DR: This study presents a new proposal for integrating the SERVQUAL, A-Kano, and QFD using advanced fuzzy techniques, which contributes to overcoming the limitations found in the extant literature.

TL;DR: The continuous improvement programs and innovation have been stimulated and widely deployed due to the importance to the competitiveness of the organisations, being subjects of interest in several... as mentioned in this paper. But the continuous improvement program and innovation has been widely deployed in many organizations.